Pre Arrival Associate

University of Michigan Health-West (Formally Metro Health) is looking for a Pre-Arrival Associate.u00a0Requirements:1. High School diploma, GED, or equivalent required.2. College Education: 1-2 years preferred.3. Certified Healthcare Associate Certification (CHAA) preferred.4. Medical Terminology preferred.5. Medical experience or knowledge required preferably 1-2 years.6. Knowledge of medical coding/billing recommended. (ICD-10 and CPT)7. Coding certification preferred.8. Epic certification preferred.Essential Functions and Responsibilities:1. Responsible to obtain complete and accurate patient demographic, financial and insurance information.2. Contacts physician offices and/or insurance companies to ensure the pre-certification and authorization requirements are obtained.3. Refers to ICD-10, HCPC and CPT department coding resources to validate codes are payable based on insurance guidelines.4. Collect patient co-pays, deductibles, and any outstanding balance accounts.5. Responsible for daily payment reconciliation.6. Responsible to complete a financial screen for self-pay accounts.7. Completes Epic work queues daily.8. Completes accounts in AHIQA daily.9. Ability to flex schedule to meet the demands of the department.10. Maintain or exceed current department goals.11. Other duties as assigned.Category: Admin & Clerical, Health Care, Customer ServicePre-Arrival Associate Verifications - Patient Access Days - 40 hours / week - Remote Remote Training will be completed

Created: 2026-01-26