Client Service Technician - CYFS

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS NOTICE: Due to a recent system improvement, if you have previously applied for a position with the State of Idaho, select Reset/Forgot Password and follow the prompts to access your account. For additional assistance, refer to the Candidate Guide located under Candidate Resources on the State of Idaho Careers page. The Department of Health and Welfare is hiring for a Client Service Technician. Do you have personal or professional experience within or in support of programs serving youth and families and/or the child welfare team? This position supports case management teams by completing court ordered supervised visits for families and children in foster care. It is our goal to ensure positive interactions and bonding with parents/guardians and their children. This position is located in the Boise Office. This is an ongoing announcement which means at the time applicants apply, we may or may not have an opening. Those applicants that take and pass the exam to show they meet the minimum qualifications will be placed on the referral list. When a position becomes available, the hiring supervisor will then directly contact those applicants they wish to interview off the referral list. The Idaho Department of Health & Welfare is a drug-free workplace.Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation. BENEFITS: BEST RETIREMENT AVAILABLE IN THE NATION The State of Idaho offers a robust total compensation and benefits package, including but not limited to: We have one of the Nation's best state retirement systems ( (PERSI) that offers a lifetime benefit at retirement. + 11 paid holidays + Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) + Paid parental leave ( + Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week) + 2 voluntary supplemental retirement plans including both pre-tax and Roth options + Deferred compensation plan + Life insurance for self, spouse, and children + Short and long-term disability insurance + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting + Additional perks and discounts ( available through medical provider + Public Service Loan Forgiveness (PSLF) Eligibility ( + Employee assistance program Additional information related to benefits and/or State programs can be found here: EXAMPLE OF DUTIES: + Schedule, supervise, and take notes for court ordered visits with foster children and their parents, or guardians. + Will work with challenging behaviors and may need to coach parents/children to ensure visits are positive. + Testify in court as needed. + Basic computer skills; Outlook calendar, data entry, timesheet, and online trainings. + Safely transport children to and from visits, appointments or other needs. This requires carrying, installing and uninstalling car seats into state vehicles, lifting and carrying children. + Clean and fuel state vehicles. + Build relationships and have positive communication within and outside the agency. + Ability to work within a team and independently. + Flexible Schedule for work purposes. + Assist in cleaning and organizing. MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. + Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety. + Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged. + Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider. + Ability to read and write English. + Ability to perform basic arithmetic. + Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course. + A valid driver's license. Learn About a Career with DHW ( PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email . Preference may be given to veterans who qualify under state and federal laws and regulations.

Created: 2026-01-26