Retail Pharmacy Clerk
MSCCN - Grand Rapids, MI
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Employment Type: Full time Shift: Day Shift Description: SUMMARY Under general supervision and according to established policies and procedures, operates a computerized cash register to record Department items sold. Reconciles cash and register documentation at the end of the day. Performs other department duties as assigned. Demonstrates excellent customer services skills. QUALIFICATIONS Education Minimum: High School diploma or GED Credentials/Licensure Minimum: N/A Related Experience Minimum: Three to six months of previous related experience. Other Knowledge, Skills and Abilities u2022 Strong interpersonal skills are necessary to effectively greet, interact and communicate with customers, patients and Health System employees. u2022 Ability to read and write. Ability to understand instructions and communicate with customers. u2022 Ability to perform non-complex arithmetic and calculations including receiving cash and providing change for customers. u2022 Ability to concentrate and pay close attention to detail to ensure accuracy. u2022 Ability to perform and prioritize multiple tasks while coping with frequent interruptions. u2022 Ability to stand for up to 80% of work time. u2022 Presents and operates in a professional manner which commands respect, reflects a high level of competency, and encourages collegiality. Computer Competency Familiarity with standard desktop and Windows based computer system, including email, e-learning, intranet, and computer navigation. Ability to use other software required to perform essential functions. Physical/Mental Ability to lift up to 35 pounds without assistance. When lifting greater than 35 pounds, colleagues are required to use assistive devices. ESSENTIAL FUNCTIONS u2022 Greets customers, patients and colleagues with courtesy. Demonstrates excellent customer services skills to provide a remarkable customer experience. u2022 Organizes the cashier area to receive customers by procuring currency bags and filling cash register and credit card machines with tape and ink as needed. u2022 Accurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Identifies items and matches to the appropriate department key. Receives cash, checks, credit cards, etc. and processes as appropriate. u2022 Assumes accountability for cash, etc. at the end of each shift by verifying register tapes, posting necessary adjustments. Assists with balancing cash drawers. Complies with Health System and Department policies, procedures, practices and regulations when handling currency, checks, charges, etc. u2022 Ensures cash drawer has the appropriate level of cash available and obtains additional change as necessary. u2022 Maintains food product inventory including ordering from approved vendors, monitoring inventory levels to maximize turnover and minimize spoilage and waste. Maintains adequate inventory controls in the sales area. u2022 Attends meetings as required. u2022 Trains new staff to perform pharmacy clerk responsibilities. u2022 Participates in the annual inventory process and other inventories as needed. u2022 Appropriately utilizes downtime to assist Department operations. u2022 Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. u2022 Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriate private places. u2022 Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision and Values of Trinity Health. u2022 Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
Created: 2026-01-26