Senior ServiceNow System Administrator

It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress.The Opportunity:We are looking for a ServiceNow Senior System Administrator to oversee the health, stability, and evolution of our ServiceNow platform. You will manage daily platform administration, advanced configuration, release and upgrade management, integrations, and platform governance, while also mentoring junior system administrators and setting operational standards.You are a hands-on expert who balances deep technical execution with leadership, coaching, and platform stewardship. You will report to the Application Development Team Lead.The Day-to-Day:Be the primary administrator for the ServiceNow platform, ensuring availability, performance, reliability, and scalabilityConfigure and maintain core platform components including users, groups, roles, ACLs, UI policies, business rules, client scripts, workflows, and Flow DesignerMonitor and maintain instance health, including performance tuning, log analysis, and proactive issue resolutionManage platform upgrades and patching, including impact analysis, testing coordination, remediation, and post-release validationLead ServiceNow release management, including planning, scheduling, deployment, and rollback strategiesEnforce change, release, and configuration management standards to ensure platform stability and audit readinessConfigure and support ServiceNow modules such as ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, and custom scoped applicationsEstablish and enforce platform standards, reusable patterns, and best practices to minimize technical debt and ensure upgrade safetyAdminister roles, permissions, and ACLs following least-privilege principlesEnforce platform governance, security controls, and compliance requirementsSupport audit, risk, and regulatory activities related to the ServiceNow platformPartner with security and enterprise architecture teams to ensure data protection and platform complianceSupport and maintain integrations using REST/SOAP APIs, MID Servers, IntegrationHub, and data importsIdentify and implement automation opportunities to reduce manual work and improve user experienceBe a technical mentor and escalation point for junior system administratorsPartner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutionsSupport release testing, deployment activities, and post-release validationParticipate in incident, problem, and root-cause analysis related to platform issuesYour Qualifications:10+ years of overall professional IT experience5+ years of experience administering enterprise ServiceNow platformsServiceNow CSADeep hands-on expertise with ServiceNow core administration and configurationProven experience leading release management and production deploymentsExperience with CMDB and CSDM conceptsExperience with security roles, ACLs, and compliance controlsStrong troubleshooting, root-cause analysisExperience working in ITIL-based operating modelsCompensation:$130,000 - $175,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experienceEligible for a discretionary bonus based on firm and individual performanceWhy Fisher Investments:We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:100% paid medical, dental and vision premiums for you and your qualifying dependentsA 50% 401(k) match, up to the IRS maximum20 days of PTO, plus 10 paid holidaysFamily Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder careThis is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

Created: 2026-01-28