Senior Client Partner

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Hereu2019s what the opportunity supported through our TGS Talent Acquisition Team requires: Position Overview The Senior Client Partner acts as the primary liaison between strategic clients and internal teams across design, strategy, brand, technology, and delivery. This role ensures seamless execution of complex initiatives, manages day-to-day client interactions, drives engagement success, and identifies growth opportunities. The position combines deep technical program management expertise with strong client relationship and portfolio management skills. The Senior Client Partner reports to the Global Delivery Director and performance is measured by client satisfaction, retention, financial outcomes, team utilization, and delivery assurance. Essential Duties and Responsibilities Client Relationship & Account Management u2022 Serve as the primary liaison between executive-level clients and internal teams, managing communications and ensuring alignment with client goals. u2022 Build and maintain strong, trust-based relationships with executive-level client stakeholders, acting as a strategic advisor and promoting long-term engagement. u2022 Regularly report on account/program progress, challenges, and outcomes to both clients and internal leadership. u2022 Ensure client satisfaction by managing expectations, resolving issues, and delivering value through every engagement. u2022 Drive and direct regular customer, project, and solution health checks with client project teams. u2022 Support the development and execution of Account Strategy in collaboration with internal stakeholders. Measurable Outcomes u2022 Client Satisfaction measured through Net Promoter Score and CSAT evaluation above 50. u2022 Project Delivery will remain within +/- 5% of aligned budget. u2022 On contract growth and recommendation generation aligned to the organizations business goals and Objectives and Key Results (OKRs). Team Leadership & Collaboration u2022 Provide leadership for cross-organizational teams across Sales, Practice, and Delivery to ensure seamless execution of client initiatives. u2022 Mentor and support Engagement Managers, Delivery Leads, and project teams, fostering a collaborative and high-performance culture. u2022 Champion organizational perspectives and ideas, guiding their development and protecting their integrity through execution. u2022 Provide feedback and input to delivery teams to ensure alignment across all client engagements. Strategic Planning & Growth u2022 Contribute to account/program growth strategies by identifying new opportunities within existing engagements and supporting proposal development, ensuring a seamless partnership with the Sales and Solutioning teams. u2022 Maintain deep knowledge of client industries and trends to proactively add strategic value and thought leadership. u2022 Participate in the development of Account Growth Plans and support pricing, SOW creation, and pursuit operations. u2022 Enable organic growth of program/portfolio by consistently providing increasing levels of value above and beyond the status quo. u2022 Ensure alignment of all client engagements to the strategic direction of the client business and IT goals and objectives. Operational Excellence & Solution Delivery u2022 Oversee multiple projects and workstreams, ensuring timely delivery, strategic consistency, and creative integrity. u2022 Initiate and manage briefs, scopes, estimates, reports, and presentations with support from Engagement Managers, Delivery Leads, and/or Project Coordinators. u2022 Drive performance metrics and quality standards across all engagements, ensuring continuous improvement. u2022 Ensure engagement methodology and service management office project management methodology are followed from opportunity assessment to project closeout. Financial & Risk Management u2022 Monitor financial health of accounts/programs, including budgeting, forecasting, and profitability, in collaboration with Engagement Managers, Delivery Leads, and/or Project Coordinators. u2022 Provide regular reporting on account/program health and serve as the escalation point for financial or operational concerns. u2022 Identify and mitigate risks early to ensure engagement stability and client confidence. u2022 Responsible for financial and contractual engagement profitability. Governance & Reporting u2022 Establish and maintain governance structures and controls for client engagements. u2022 Drive the creation of client-facing dashboards and reports that highlight KPIs and engagement value. u2022 Create and publish necessary reports (financial, resource demand, status, etc.), including historical performance, current status, and future forecasting in alignment with client OKRs. Behavioral Competencies & Skills u2022 Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. u2022 Action Oriented: Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm. u2022 Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. u2022 Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. u2022 Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. u2022 Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. u2022 Superior people and personnel management skills u2022 Excellent oral and written communication, analysis, problem-solving, time management, and organizational skills Required Experience & Qualifications u2022 Bacheloru2019s degree in business, information technology, or a related field (or equivalent relevant experience) u2022 Minimum of 10 years of experience in account management, portfolio management, information technology, or professional services u2022 Experience working in the Financial Services industry u2022 Proven track record of successfully managing complex projects, portfolios, and professional services agreements u2022 Strong client relationship management skills with the ability to establish trust and act as a strategic advisor u2022 Excellent leadership and team management skills leading high-performance teams u2022 Strong analytical and problem-solving skills with the ability to make data-driven decisions u2022 Experience managing, delivering, and administrating client professional services agreements, including the change management process u2022 IT Experience: Delivery Management, Senior Project Management, Scrum Master, Execution Management, Technology Strategy, or other IT leadership experience Preferred Qualifications u2022 Masteru2019s degree in a related field u2022 Experience in the IT Professional Services industry u2022 Knowledge of CRM systems and customer engagement strategies u2022 Certification in project management (PMP, PRINCE2, etc.) u2022 Experience with Agile methodologies: Scrum, Kanban, SAFe, XP u2022 Familiarity with outsourcing, PMI PMBOK, IAOP (Outsourcing Professional), and Agile certifications a plus Additional Information u2022 This position will sit onsite at a client location with regular travel. u2022 Must be able to work collaboratively across multiple teams and disciplines. u2022 Must demonstrate a consultative approach to proposing solutions that benefit the customer and solve their business needs, being a trusted partner and advisor. Job Type & Location This is a Permanent position based out of Pittsburgh, PA. Pay and Benefits The pay range for this position is $112500.00 - $168700.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life and AD&D for employee and dependents) u2022 Short and Long-Term Disability u2022 Health Spending Account (HSA) u2022 Transportation Benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave Workplace Type This is a fully onsite position in Pittsburgh,PA. Application Deadline This position is anticipated to close on Feb 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-01-28