Cleaning Services Manager

POSITION: Cleaning Services ManagerDEPARTMENT: OperationsREPORTS TO: Director of OperationsFLSA STATUS: Salary/Exempt SALARY RANGE: $65,000-$75,000 LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owneru2019s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us Position Summary The Cleaning Services Manager provides strategic leadership and overall accountability for all cleaning and housekeeping operations at U.S. Bank Stadium. This role is responsible for setting department standards, managing budgets and labor, overseeing vendors, and ensuring the venue consistently meets first-class cleanliness and safety expectations for all events. Venue Info U.S. Bank Stadium, owned by the Minnesota Sports Facilities Authority, is a multi-purpose stadium located in the heart of Minneapolis, Minnesota. With over 66,000 seats, this state-of-the-art facility hosts a dynamic range of events, including the Minnesota Vikings, concerts, family shows, college and high school sporting events, conventions, trade and consumer shows, community events, corporate meetings, receptions, private celebrations, and guided tours. Since opening in July 2016, U.S. Bank Stadium has hosted 2,000 events with over 10.3 million guests. Supervisory Responsibilities u2022 Provides overall leadership and strategic direction for the Cleaning Services department, ensuring all operations are executed in compliance with applicable collective bargaining agreements (CBAs), company policies, safety standards, and regulatory requirements, while delivering a clean, safe, and first-class environment throughout the facility.u2022 Directly supervises Cleaning Services Assistant Managers, establishing clear expectations and holding leadership staff accountable for managing union and non-union personnel in accordance with labor agreements, work rules, and established operating procedures.u2022 Establishes department goals, service standards, and performance expectations, ensuring expectations are clearly communicated, consistently applied, and aligned with the terms of applicable CBAs, including scope of work, job classifications, staffing ratios, and work practices.u2022 Holds final authority for hiring, performance evaluations, corrective actions, and terminations, in coordination with Human Resources and in accordance with collective bargaining agreements, progressive discipline standards, and due-process requirements.u2022 Approves staffing models, labor budgets, schedules, and third-party vendor utilization, ensuring appropriate use of union labor, overtime, shift assignments, and vendor support in compliance with CBAs, while balancing operational needs and financial controls.u2022 Serves as the final escalation point for operational, staffing, labor-relations, and performance issues, including contract interpretation, employee conduct concerns, and dispute resolution, working collaboratively with Human Resources and union representatives as required. Essential Duties & Responsibilitiesu2022 Develops, implements, and enforces comprehensive cleaning standards, procedures, and service levels for all areas of the facility, including seating bowls, concourses, suites, clubs, restrooms, offices, back-of-house spaces, and exterior plazas, ensuring compliance with company policies, safety regulations, and applicable collective bargaining agreements.u2022 Provides strategic leadership for all event-driven cleaning operations, overseeing pre-event, event-time, and post-event cleaning activities to ensure seamless execution across multiple, concurrent events while maintaining a consistently first-class guest experience.u2022 Establishes annual, seasonal, and event-specific labor plans, including staffing models, headcounts, shift structures, and contingency plans, to support operational demands, contractual obligations, and budgetary targets.u2022 Manages departmental operating budgets and third-party vendor contracts, including forecasting, cost control, invoice review, and performance management, ensuring fiscal accountability while meeting service-level expectations.u2022 Oversees deep cleaning programs and capital equipment initiatives, including lifecycle planning, procurement, deployment, and replacement of cleaning equipment and technologies, coordinating with Operations, Engineering, and external vendors as required.u2022 Conducts routine audits, inspections, and performance reviews, evaluating cleanliness standards, safety compliance, staffing effectiveness, and vendor performance, and implements corrective actions as needed.u2022 Supports and participates in events occurring outside of normal business hours, including nights, weekends, and holidays, providing leadership presence, decision-making authority, and real-time issue resolution.u2022 Other duties as assigned related to events in and around US Bank Stadium. Qualifications & Skillsu2022 Proficiency in general office software, including Microsoft Word and Excel.u2022 Working knowledge of safety programs, OSHA standards, and workplace safety practices.u2022 Strong ability to follow and issue verbal and written instructions clearly and effectively.u2022 Demonstrated ability to build and maintain effective working relationships with staff, vendors, clients, and stakeholders.u2022 Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event demands.u2022 Ability to occasionally lift and/or move up to 50 pounds. Minimum Education & Experienceu2022 High School diploma or GED required.u2022 Minimum of eight (8) years of experience in a similar role within a large facility environment, preferably a sports or entertainment venue.u2022 Demonstrated experience purchasing and managing housekeeping supplies and cleaning equipment.u2022 Prior experience supervising staff in a fast-paced, event-driven environment preferred. Skills and Abilities u2022 Strong problem-solving and decision-making skills.u2022 Excellent verbal and written communication skills.u2022 Customer-focused mindset with attention to detail.u2022 Ability to lead, motivate, and manage a diverse workforce. Other Qualifications u2022 Must be at least 18 years of age.u2022 Ability to work effectively with a diverse workforce.u2022 Professional, friendly, and courteous demeanor.u2022 Maintain a professional appearance and grooming standards.u2022 Ability to stand for extended periods, walk long distances, and climb stairs. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 50 pounds. Employee will be asked to work at heights. NoteThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Created: 2026-01-28