Command Center Analyst

Job Description The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center. What you'll do u2003Provide customer service support for mission critical 24/7 Data Centers u2003Participate in the weekly 24/7 on-call schedule u2003Provide proactive and reactive assistance to all external customers u2003Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. u2003Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary u2003Prioritize work properly to consistently achieve departmental and company goals. u2003Responsible for Customer and Internal Updates u2003Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention u2003Thorough documentation of incident, Maintenance, and problem details in near real-time. u2003Ensure SLA's are met for as per customer agreement u2003Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u20032+ years of experience working in a 24/7 Network Operation Center u20032+ years of experience providing customer care and technical support. u20032+ years of experience with routers, switches such as Cisco and Juniper u2003Experience with routing protocols such as BGP and OSPF. u2003Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services. u2003Excellent written and oral communication skills u2003Ability to multi-task and prioritize job requirements u2003Self-motivated and able to work on projects with limited supervision u2003Effective organizational skills and attention to detail. u2003Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio. u2003Strong analytical and problem solving skills. CCNA preferred Data Center support experience

Created: 2026-01-28