ServiceNow Administrator

Job Summary The Systems Administrator supports, maintains, and administers enterprise systems, infrastructure, and application environments. This role is responsible for responding to system-related incidents, troubleshooting technical issues, and implementing effective solutions. The Systems Administrator ensures that systems are functioning efficiently and securely while collaborating with cross-functional teams to support technology operations across the organization. Essential Functions + Supports and maintains enterprise systems, servers, applications, and related infrastructure. + Responds to hardware, software, and network incidents and service requests, ensuring timely resolution. + Performs system monitoring, maintenance, and patching to ensure optimal performance and compliance. + Maintains accurate documentation of system configurations, procedures, and incident resolutions. + Participates in the on-call rotation to provide after-hours technical support as needed. + Promotes system security, user access controls, and compliance with organizational and regulatory standards. + Collaborates with IT teams and business stakeholders to evaluate and implement technical solutions. + Assists in the deployment and configuration of new systems and upgrades to existing infrastructure. + Follows change management protocols and participates in testing and validation processes. + Identifies and shares best practices with peers and supports continuous improvement initiatives. + Performs other duties as assigned. + Maintains regular and reliable attendance. + Complies with all policies and standards. Qualifications + H.S. Diploma or GED required + Bachelor's Degree in Computer Science, Information Technology, or a related field preferred + 2-4 years of experience in systems administration required + Experience supporting a mid to large-size enterprise environment preferred Knowledge, Skills and Abilities + Proficiency with Windows and/or Linux server administration. + Strong understanding of system security, backup, and recovery procedures. + Experience with virtualization technologies (e.g., VMware, Hyper-V). + Familiarity with Active Directory, DNS, DHCP, and enterprise networking concepts. + Ability to troubleshoot and resolve complex technical issues. + Strong communication and customer service skills. + Ability to work independently and collaboratively in a fast-paced environment. + Strong organizational and documentation skills. Licenses and Certifications + Relevant certification in systems administration, such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or Red Hat Certified System Administrator (RHCSA) preferred + Security or access management certifications, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Oracle Cloud Infrastructure Security certification preferredEqual Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

Created: 2026-01-28