Regional Investigator - NW Nordstrom Stores - Seattle

Job Description The purpose of the Regional External Investigator role is to oversee and execute Organized Retail Crime strategies for their assigned region. The Regional Investigator will peruse high impact cases that negatively affect shrink and Nordstromu2019s ability to deliver on their commitments of Fashion Authority, Service and Experience and Brand to our customers. Additionally, this individual will be responsible for pursuing all field investigative matters of customer, seller and vendor fraud leveraging various data points and analytics across the enterprise to identify Organized Retail Crime activity, investigating accordingly. The Regional Investigator will be responsible for developing strong ORC cases with Nordstrom LPMs, RLPMs, other Retailers and Federal, State and Local Law Enforcement. The Regional External Investigator will be a key member of the Nordstrom Asset Protection team. A day in the lifeu2026 + Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by leading external asset protection programs, resolving theft and reducing shrink for dedicated region + Support development and implementation of a companywide AP investigative programs related to external theft activity + Cultivate and maintain positive field-based relationships with Law Enforcement at local, state, and federal levels, as well as other retail Asset Protection ORC organizations to identify, investigate and prosecute offenders + Conduct and support investigations into individuals associated with ORC groups and activities. This includes high-level field & fence investigations, case development and resolution + Conduct static and mobile surveillance. + Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and when necessary, represent Nordstrom in court and legal proceedings + Develop Fraud models/strategies to mitigate fraud/loss while minimizing customer and operation impacts + Stay current on industry practices and issues, assessing and communicating their potential impact on the business + Activate data driven risk-based thinking to conduct assessments and support decision-making to proactively mitigate or reduce identified exposures + Develop detailed investigative plans to help bring cases to resolution at the appropriate scope and pace + Serve as an investigative subject matter expert for external investigations keeping abreast of key issues, strategies and the Investigations department's performance + Build and foster relationships with Legal, Regional Asset Protection Managers, Field Asset Protection, Human Resources, Stores teams and various internal partners as required + Responsible for working with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within region using reporting tools. e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations + Identify, access, prioritize, and manage theft and fraud incidents balancing impact on Service Experience, Brand, Fashion Authority and Shrink + Identify criminal activity by leveraging information from internal reporting, data analysis, AP reported incidents and retail theft trends + Generate and update appropriate reporting methods and mechanisms to maximize efficiencies and external theft best practices across the enterprise + Manage multiple investigations simultaneously and prioritize team resources accordingly + Demonstrate leadership through partnering with Store, Distribution and Headquarters teams on theft and fraud related issues educating, coaching and training managers and employees on laws, best practices and internal procedures FUNCTIONAL COMPETENCIES: + Self-Motivated, Strong Bias for Action, ability to multitask and organize time and resources for effective workload management. + Work independently with minimal supervision prioritizing workload off of company tenants and impact to business. + Ability to handle complex investigations involving sensitive and confidential information with discretion and trust. + Represent Nordstrom at ORC conferences and meetings and testify in court. + Clear and effective written and verbal communication and strong interpersonal skills Youu2019ve got this ifu2026 + Bacheloru2019s degree in related field preferred or demonstrated experience required + Experience Managing Multiple Internal and External Stakeholder Relationships + 5+ years Asset Protection Experience or Equivalent, Law Enforcement or Military Experience + Meet any state or local licensure and/or other legal requirements related to the position + Strategic, operational, and interpersonal skills demonstrating broad expertise in Asset Protection, multi-unit management, Organized Retail Crime and Fraud + Demonstrated ability to lead effective shrink strategy related to Investigations + Demonstrated expertise in consulting and influencing to drive business outcomes though Store, Distribution and HQ teams. + Well versed in use of Social Media platforms, internet-based retailers/marketplaces + Proven execution skills and ability to drive change + Operate in an ambiguous and rapidly changing work environment + Quickly adapt to changing priorities and tasks + Work in high intensity situations with composure and ease + Solution-based mindset with desire to uncover business gaps and solve problems + Highly analytical and capable of managing programs through metrics. + Strong understanding of case management tools and exception based and data mining tools + 25 - 50% travel. Weu2019ve got you coveredu2026 Our employees are our most important asset and thatu2019s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. Itu2019s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQu2019s ( for relevant information and guidelines. u00a9 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $87,500.00 - $145,500.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: About Us Weu2019re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation weu2019re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether youu2019re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWeu2019re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on Join us

Created: 2026-01-28