Service Dispatcher

This job was posted by : For moreinformation, please see:Kastle SystemsService DispatcherUS-IL-ChicagoJob ID: 2026-4744Type: Regular# of Openings: 1Category: Client Services/SupportKastle - ChicagoOverviewJoin the leader in providing smarter solutions for a safer world.The property technology space is growing rapidly, and Kastle Systems isleading the way. Kastle Systems is the leader in managed security, witha track record of introducing innovative technologies to serve over 460Msquare feet of real estate globally. Clients span the commercial andmultifamily real estate, education, and construction industries and thecustomers they serve. Delivering a world class customer experiencedrives everything we do, and Kastles mission is to be our customers bestservice provider and to ensure that their security the most effective,efficient and convenient. Kastle's integrated security solution,including access control, video, and remote video monitoring,significantly reduces costs and improves the critically important 24x7performance for building owners, developers and tenants.The Service Dispatcher role on the Client Services (CS) team serves asthe primary liaison between the CS team, the field service technicians,and the customer in order to resolve on-site issues in a professionaland efficient manner. The Service Dispatcher coordinates and prioritizesactivities of Service Representatives and Service technicians to providethe most timely and efficient response to system malfunctions. Problemsare often technical in nature; this position requires someone that caninterpret the problem, navigate multiple systems and stakeholders totroubleshoot that problem, document the issue, and coordinate with theappropriate service delivery group, all while working under tightdeadlines. The Service Dispatcher is client-facing resource:detail-oriented, accurate, courteous, organized, and focused on thecustomer. They build and maintain good relationships with internal andexternal stakeholders in order to earn trust and find efficiencieswithin the organization.Responsibilities- Processes service requests from clients in assigned regions by phone and through the CRM.- Ensures that work order entries are accurate, current, and complete- Communicates work requests to leads and technicians- Coordinates meetings between Kastle technicians and other vendors, as needed.- Works with telecom vendors to verify communication outages.- Captures relevant information and clarifies client needs- Prioritizes work orders based on severity, urgency, and proximity to a technician- Logs work order information in the CRM and AX.- Closes work orders in CRM; reviews technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director.- Ensures accountability, control, and security of all assigned property- Establishes and maintains enduring and lasting relationships with key client representatives via daily contact and communicationQualificationsHigh school diploma.Previous field service experience or knowledge of security products andequipment.Two (2) years of professional experience in a customer service orproject coordination role, prior service dispatch experience is stronglypreferred.Knowledge and experience in access control, video security, Internettechnologies, and/or the ability to communicate the value of technologysolutions is highly de[](employment opportunity, including veterans and individuals withdisabilities.PI281721169

Created: 2026-01-28