Salesforce CRM Support Analyst II

Description Are you passionate about Salesforce and eager to apply your expertise to solve technical challenges? Weu2019re looking for a skilled professional to join our dynamic support team. We are looking for someone who understands how Salesforce functions behind the scenes and can support a product that uses Salesforce as its core platform. In this role, youu2019ll provide advanced Salesforce CRM application support, troubleshoot complex issues, and help optimize workflows for a large user base. If you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences, this could be the perfect opportunity for you. What Youu2019ll Do u2022 Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow u2022 Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects u2022 Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets u2022 Use tools like Apsona, Data Loader, and Workbench to import, update, and export data u2022 Support Salesforce Service Cloud features including case management and automation processes u2022 Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions u2022 Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency Interested? Please contact Sally Lander at 612.249.0254 or submit resumes to ) to learn more. Requirements + Minimum 3+ year of hands-on Salesforce CRM experience in a production environment. + Salesforce Admin and Service Cloud certifications are a plus. + Technical Support experience: Familiarity with ServiceNow or similar ticketing systems. Previous call center experience preferred. + Customer-first mindset: You enjoy helping others, communicate professionally, and are passionate about delivering a world-class experience. + Team player: You collaborate well, share knowledge, and contribute to group success. + Problem solver: You think critically, offer solutions, and seek continuous improvement. + Experience with APIs and Postman for debugging and workflow optimization. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-28