Lead Experience Designer - AMG Digital

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. Weu2019re united in delivering exceptional customer experiences and fostering an inclusive culture where every employee feels valued and empowered to contribute. As a Lead Experience Designer in PNCu2019s AMG Digital organization, you will be based in Pittsburgh, PA, and will create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, youu2019ll ensure every interaction is engaging, consistent, and accessible. Weu2019re looking for someone who is passionate about building, shaping, and guiding large-scale, multi-faceted experiences for wealth advisors at PNC Private Bank. Youu2019ll lead and direct UX efforts that directly impact how advisors manage and grow client relationships, creating tools that help them improve workflows, drive efficient decision-making and better serve their portfolio of clients. Youu2019ll work across these human-centered design practices: u2022 User experience research and testing u2022 Interaction and user experience design u2022 Visual and communication design u2022 Prototyping In this role, you will: u2022 Apply your UX and UI skills to an established product by owning the end-to-end experience u2022 Define problems and goals, map user flows, and prototype interactions u2022 Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints u2022 Conduct user interviews, research, and analysis to understand user needs u2022 Use quantitative and qualitative data to inform your design decisions u2022 Facilitate brainstorming and design sessions internally and externally u2022 Evolve prototypes from low, to mid, to high-fidelity u2022 Work alongside UX research, UX content and accessibility experts u2022 Communicate design strategy to teammates, partners and senior stakeholders u2022 Work closely with front-end developers and project managers to implement UI solutions and ensure the technology fully executes the vision and requirements We think you could be successful if you: u2022 Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment u2022 Advocate for users and inspire a culture of design thinking u2022 Can handle the details for multiple projects and deadlines u2022 Believe iteration is the best path to improvement and can adapt quickly to change u2022 Take initiative and act on opportunities for improvement u2022 Seek to learn from your team Preferred qualifications: u2022 An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration u2022 Experience working with the Figma suite of design tools u2022 Experience supporting UX/UI initiatives for Agile development teams u2022 Knowledge and experience in the financial industry is desired but not required PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. + Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs. + Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials. + Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations. + Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience. + Coaches and mentors junior staff; Assists management team in training new staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing Competencies Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say

Created: 2026-01-28