Principal Product Manager - Agentic Conversational ...

Overview In a world where AI is disrupting Fintech and our customers are increasingly coming from a generation that takes fast information for granted, QuickBooks is best positioned to provide critical insights and automate complex tasks for small and medium business owners by transforming into an AI-powered platform. Come join the QuickBooks Customer Success Digital team as a Principal Product Manager, responsible for building AI-powered, customer-facing conversational experiences like chat and voice assistants. At Intuit, one of our biggest priorities is helping customers get the best out of their Intuit products. Our digital Help channels anticipate where customers may face friction and deliver help at the right moment of need and in the best channel, helping customers start, run, and grow their businesses. There is an untapped opportunity to re-imagine how we deliver omni-channel connected Help experiences at scale to millions of QuickBooks customers, by tapping into the massive volumes of data we have on small businesses and leveraging the power of AI. As a Principal Product Manager, youu2019ll drive the product strategy and execution - making your vision into a reality. We are seeking a high-energy, customer-obsessed, technical and collaborative self-starter who is fluent in strategically deploying AI to deliver magical customer experiences. Responsibilities + Lead the initiative to re-imagine the digital help experiences across multiple channels and products with Gen AI + Conduct customer and market research to understand the evolving AI landscape and identify opportunities to serve customers + Create a bold vision, strategy and prioritized roadmap clearly mapped to customer benefits and business goals + Evangelize the AI vision and strategy with senior leadership and engineering partners to inspire action + Drive _execution_ _by motivating and coordinating across a matrix organization of cross-functional partners - owning the

Created: 2026-01-28