Field Specialist, Field Services Support CIP

Field Services Support Specialist II CIP POSITION PROFILE This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services. Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide. u00b7 Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services. u00b7 Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. u00b7 Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed. u00b7 Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. Customer Services u00b7 Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. u00b7 Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team Manage Workload u00b7 Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. u00b7 Effectively executes all required workload management and call handling procedures, using current field call management requirements. Administrative u00b7 Complies with all company policies and completes administrative tasks in an accurate and timely manner. u00b7 Performs administrative duties as assigned including maintaining required logs, processes and reports. u00b7 Completes all required administrative tasks in an accurate and timely manner. u00b7 Accounts for all time and activity by recording information through the proper tracking system. u00b7 Responsible for maintaining a

Created: 2026-01-28