Manager, Customer Support

Position Overview This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. Company Overview At FUJIFILM Healthcare Americas Corporation, weu2019re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we donu2019t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of u201cgiving our world more smiles.u201d Visit: Job Description Duties and Responsibilities: + Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. + Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. + Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. + Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. + Evaluates and improves TAC processes and tools. + Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction

Created: 2026-01-28