(USA) Group Director, Claims Management - Walmart ...

Position Summary... The Group Director, Walmart Claims Services-Liability, is responsible for the strategic direction, operational excellence, and transformation of the Claims Services General Liability. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with Walmartu2019s business objectives. The role requires deep expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development. You will work closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claimu2019s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence. About Walmart Claim Services Team Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmartu2019s commitment to integrity and service. What you'll do... + Managing and processing a wide range of claims, including general liability, property, and insurance claims. + Implementing best practices and innovative solutions to streamline claims operations and improve outcomes. + Ensuring compliance with industry regulations and Walmartu2019s internal standards. + Collaborating with business partners to identify opportunities for process improvement and cost savings. + Providing exceptional service to associates, customers, and partners throughout the claimu2019s lifecycle. Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the companyu2019s mission to create value and trust for all stakeholders. What youu2019ll bring: + 15 yearsu2019 experience in claims, with minimum of 7-years leadership function at major TPA or insurer. + Brings proven experience setting General Liability claims strategy aligned to enterprise business objectives + Known for transforming claims operations through modernization, workflow redesign, and innovation + Strong track record managing complex programs and vendor performance (SLAs, compliance, quality) + Delivers financial impact through severity control, leakage reduction, and disciplined forecasting + Builds high-performing claims leadership teams and scalable operating standards _The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process._ Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Hereu2019s what to expect when interacting with us as recruiters: Weu2019ll reach out via verified LinkedIn profiles or emails ending in

Created: 2026-03-07