Registered Nurse-Virtual Care Nurse Triage Call Center ...

Schedule Part-Time: 40 hours/biweekly Selected candidates will interview onsite in York, PA. Employees in this position attend meetings/trainings onsite in York, PA. Must be willing to report onsite in York, PA as-needed with minimal notice. Rotating six week standard schedule Late afternoons and evenings shift with weekend commitment General Summary Under general supervision, performs primary triage screening to determine appropriate avenue for care of patients. Ensures care of patient by appropriate provider. Monitors access to care. Educates patients and families in home care techniques and the responsibilities of managed care. Duties and Responsibilities Remote Work Capable Essential Functions: + Obtains history and gathers triage information to determine appropriate avenue for care, identifies primary care physician. + Uses critical thinking and assessment skills, as well as clinical judgement to determine the appropriate avenue of care. + Impacts the system by keeping patients out of the Emergency Department unnecessarily and directing them to a lower level of care when appropriate. + Educates patients and families on appropriate home care measures + Relays triage information and facilitates communication between the provider and the patient concerning patient disposition. + Assists in the management of patient utilization of health care system and provides patient education relative to health care needs, use of community resources and responsibilities of membership in managed care. Common Expectations: + Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and assists the clinical nurse to provide appropriate, age specific treatment. + Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and

Created: 2026-01-28