Repair Depot Supervisor

Repair Depot Supervisor Alpharetta, GA Full Time Mid Level Share ( u00a0 Position Summary The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures. The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met. Key Responsibilities Operational Execution (Hands-On) + Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards + Troubleshoot failed units and determine refurb vs scrap disposition + Process RMAs, DOA returns, and core returns accurately and timely + Support teardown, parts harvesting, and material recovery activities + Ensure proper staging, labeling, and movement of inventory within the depot Supervision & Daily Leadership + Lead and support a team of repair technicians through daily workload execution + Assign work, balance queues, and manage WIP to meet turnaround time targets + Provide on-the-floor coaching, training, and quality feedback + Serve as the first point of escalation for repair issues, quality concerns, or process gaps + Ensure compliance with safety, quality, and inventory control procedures Inventory & Process Control + Ensure accurate consumption, tracking, and return of parts in the ERP system + Partner with Inventory Control on cycle counts, audits, and discrepancy resolution + Enforce core return, DOA handling, and non-repairable disposition processes + Identify process inefficiencies and recommend continuous improvements Performance & Communication + Track daily throughput, backlog, and aging work + Communicate status, risks, and needs + Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency + Assist with onboarding and training of new depot personnel Qualifications Required + 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations + Prior experience leading or supervising technicians in a hands-on environment + Strong mechanical, electrical, or electromechanical troubleshooting skills + Experience with inventory systems, RMAs, and reverse logistics processes Preferred + Experience with ATM, SmartSafes, or similar electromechanical equipment + ERP experience (Oracle Fusion preferred) + Lean, Six Sigma, or continuous improvement exposure

Created: 2026-01-28