Director of Services (Housekeeping)

Additional Information Job Number 26004719 Job Category Housekeeping & Laundry Location Courtyard by Marriott Chicago Downtown/River North, 30 E Hubbard St, Chicago, Illinois, United States, 60611VIEW ON MAP (by Marriott Chicago Downtown/River North, 30 E Hubbard St, Chicago, Illinois, United States, 60611) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $66,000-$86,000 annually Bonus Eligible: Y JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations u2022 Maintains strong working relationship with Front Office to ensure effective communications for operational issues. u2022 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. u2022 Inventories stock to ensure adequate supplies. u2022 Ensures guestrooms, public space and employee areas are cleaned according to operating standards. u2022 Ensures compliance with all housekeeping policies, standards and procedures. u2022 Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. Managing Departmental Costs u2022 Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. u2022 Understands the importance of departmentu2019s operation on the overall property financial goals and educates staff on details as appropriate. u2022 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. u2022 Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. u2022 Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service u2022 Responds to and handles guest problems and complaints effectively. u2022 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. u2022 Empowers employees to provide excellent customer service. u2022 Develops goals and expectations for direct report managers. u2022 Celebrates successes and publicly recognizes the contributions of team members. u2022 Reviews employee satisfaction results to identify and address employee problems or concerns. u2022 Communicates expectations, recognizes performance, and produces desired business results. Conducting Human Resources Activities u2022 Ensures property policies are administered fairly and consistently. u2022 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. u2022 Establishes goals and objectives for all areas of responsibility. u2022 Directs staff to strive for continuous improvement in all areas of responsibility. u2022 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. u2022 Manages employee progressive discipline procedures for areas of responsibility. u2022 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. u2022 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. u2022 Ensures employees are treated fairly and equitably. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. At Courtyard, weu2019re passionate about better serving the needs of travelers everywhere. Itu2019s what inspired us to create the first hotel designed specifically for business travelers, and itu2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Weu2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve u2013 all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-01-29