Fraud Services Account Manager

Introduction Trusteer, an IBM Security Group, is seeking a highly motivated and proactive Fraud Account Service Manager to serve as the primary point of contact and trusted advisor for our valued customers. In this role, you will be responsible for maximizing Trusteer products utilization, by providing the customer with professional guidance, based on their requirements and resources. You will collaborate closely with the customer analysts and management teams, playing a key role in bridge the gap between technical capabilities and business outcomes. Your role and responsibilities Be the Main Focal Point for the Customer: Own the relationship with assigned clients, serving as their primary point of contact for all fraud-related inquiries, escalations and security policy rollouts. Proactive Customer Engagement: Develop and maintain strong, proactive relationships with customers, anticipating their needs and providing strategic guidance on how to best leverage our fraud prevention solutions. Independent Problem Solving: Take ownership of technical challenges and drive them to resolution, utilizing your technical acumen and internal resources effectively. Drive Tasks: Drive internal team collaboration, acting as a central point of facilitation, and ensure consistent visibility for the customer through regular updates and a clear articulation of progress. Maximize Customer ROI: Understand the customer's business objectives and risk landscape to provide recommendations and solutions that demonstrably maximize the value and return on their investment in our fraud prevention platform. Collaborate with Fraud Analysts and Management: Effectively communicate technical details and customer requirements to our internal fraud analysis teams and provide clear, concise updates and strategic insights to both internal and external management levels. Translate Customer Requests to the Lab: Act as a crucial liaison by clearly and accurately translating customer technical requests, feature enhancements, and integration requirements to our internal development and product teams (the

Created: 2026-01-29