Customer Service Manager

Description We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management. Responsibilities: u2022 Supervise and ensure employees meet contractual obligations related to mail services and operational requirements. u2022 Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed. u2022 Oversee employee time-off tracking and approvals to maintain workforce consistency. u2022 Prepare and submit monthly reports on mailroom and receptionist desk metrics. u2022 Enforce and maintain safety, environmental, and security standards in the workplace. u2022 Recommend process improvements to enhance operations, equipment usage, and customer satisfaction. u2022 Provide ongoing training and development opportunities for team members. u2022 Meet with clients to discuss management updates and fulfill contractual expectations. u2022 Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns. u2022 Coordinate conference room management, ensuring equipment functionality and supply availability. Requirements u2022 Minimum of 5 years of experience in mailroom operations or a related field. u2022 Proficient in Microsoft Excel and Word for reporting and administrative tasks. u2022 Strong organizational and leadership skills to manage teams effectively. u2022 Excellent communication skills to liaise with clients, vendors, and staff. u2022 Flexibility to work overtime on short notice when required. u2022 Reliable transportation for commuting and occasional travel. u2022 Familiarity with customer account management, dispatch systems, and call center operations. u2022 Commitment to delivering superior customer service and maintaining high standards. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-29