Comptroller - IT Client Operations Summer Intern

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionTEMPORARY POSITIONSummer Internship Position will begin June 1, 2026 and end August 7, 2026 (40 hours per week).PLEASE NOTE:Interns are responsible for their own housing and transportation.Applications must be filed at:endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the postingif a suitable candidate is found. We encourage applicants to submit and complete the application promptly.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for youInnovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.Clickhereto see an inside look at the Texas Comptrollerand#8217;s officeABOUT THE DivisionGeneral descriptionJoin the Information Technology division as a Client Operations Summer Intern Performs entry-level computer systems support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. The intern may rotate between Help Desk, Equipment Allocations, Desktop Support, and Operations. Apply today and help the Comptrollerand#8217;s office keep the Texas economy strong.Work HoursWork hours are between 6:00AM to 6:00PM, 40-hour week, Monday and#8211; Friday. Occasionally work overtime and/or additional hours. Hours may change based on business need. Perform on-call duty on a rotational basis and occasionally work overtime and/or additional hours based on business peaks. Employee must be capable of being onsite within one (1) hour of being called. Hours may change based on business need.Qualifications: Minimum Qualifications:and#8226; Currently enrolled as a Senior at an accredited four-year college or university, or a recent graduate within one year with a major coursework in Computer Science, Computer Information Systems, Management Information Systems or IT related field.and#8226; Professional or academic experience in one of the following: o Customer support and/or desktop workstation support. o Imaging/deploying desktop workstation with Windows operating systems. o Deploying software packages to workstations o Hardware/Software updates to workstations or computer related devices.Preferred Qualifications:and#82 6; Experience working in a Windows environment.and#8226; Experience with a software program to package and distribute software to a Windows environment.and#8226; Practical experience working with Hardware in a Windows this role you will:and#8226; Assists in providing coordination and planning for the installation, update and removal of hardware, software and equipment.and#8226; Completes appropriate paperwork for inventory tracking of IT hardware.and#8226; Provides technical assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of the Technical Support Team.and#8226; Assists in determining operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systems.and#8226; Assists in maintaining Hardware, Software and telecom products for the agency.and#8226; Coordinates with other IT Teams regarding status of assigned service call/tickets and informs the team supervisor when unable to resolve a customerand#8217;s complaint or request and will escalate the issue to the appropriate team for resolution.and#8226; Utilizes ServiceNow to formulate descriptions of problems and provide detailed/workable solutions for technical solutions.and#8226; Installs and updates existing customer approved hardware and software.and#8226; Answers customer calls.and#8226; Coordinates, plans, and schedules the installation or training for new and revised hardware, software and mainframe jobs.and#8226; Ships and receives IT equipment.and#8226; Assists in researching and integrating Telecom and Desktop Hardware into existing environments.and#8226; Assists with Printing large jobs in a print pool environment.and#8226; Assist with reviewing mainframe jobs as they come through the master console.and#8226; Observes evaluation and recommends actions on testing and certification of software and hardware upgrades.and#8226; Observes the management and administration desktop hardware and software including planning and coordinating.and#8226; May assist with upgrades and maintenance activities.and#8226; Tests new or existing procedures for Help Desk, Operations, deployment of hardware, software and applications using utility programs to effectively meet increasing technology needs.and#8226; Recommends updates of documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needs.and#8226; Provides and reviews process and procedures for knowledge base, workstation images, telecom and inventory control system.and#8226; Observes evaluation of software and hardware to support agency information technology goals and objectives and provides suggestions.and#8226; Assists with evaluation and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencing.and#8226; Calls oncall personnel for job abends and relaying information.and#8226; Performs other related duties as assigned.Maximize Your EarningsAt the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offeringIf you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for youImportant Note to the Candidate:Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.MILITARY PREFERENCETo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentationto thi

Created: 2026-01-29