Developer Support Solutions Engineer

Summary: As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption. Required Skills: Developer Support Solutions Engineer Responsibilities: 1. Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues 2. Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency 3. Document, refine, and enhance developer support processes and workflows 4. proactively plan improvements and drive operational success 5. Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization 6. Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies 7. Stay current with advancements in AI and developer tools, sharing insights and fostering innovation within the developer community 8. Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues 9. Educate and mentor team members on best practices for integrating Metau2019s AI solutions, including onboarding, documentation, and hands-on developer support 10. Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission 11. Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support 12. Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team 13. Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise Minimum Qualifications: Minimum Qualifications: 14. BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience 15. 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc 16. 2+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience 17. Technical understanding of the general development process of shipping code, testing and releasing to production 18. Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications 19. Effective communication, organizational, and time management skills 20. Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities Preferred Qualifications: Preferred Qualifications: 21. 5+ years of experience in developer support, software engineering, or related technical roles 22. Experience working with AI/ML technologies, agentic tools, or automation platforms 23. Prior experience developing internal tooling or support automation solutions 24. Advanced proficiency in multiple programming languages and frameworks 25. Experience supporting internal enterprise products or platforms at scale 26. Demonstrated leadership in mentoring, educating, or upskilling engineering teams 27. Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements 28. Familiarity with Metau2019s internal support processes, tools, and developer ecosystem 29. Experience influencing product roadmaps through actionable feedback and data-driven insights Public Compensation: $98,000/year to $142,000/year + bonus + equity + benefits Industry: Internet Equal Opportunity: Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at .

Created: 2026-01-29