Sr. Mgr., Program Management - AI Learning & Workforce ...

Job Description Nordstrom is accelerating its use of AI across the enterprise and weu2019re looking for a Senior Manager, Program Management - AI Learning & Workforce Enablement to support this transformation. This role will develop and manage an enterprise AI learning approach that scales across audiences, provide guidance and subject matter expertise on AI-related initiatives within HR, and support workforce and organization design thinking as AI reshapes the future of work. In this role youu2019ll work closely with teams across HR and various business units; helping connect ideas, best practices, and practical solutions that enable adoption and impact. A day in the lifeu2026 Enterprise AI Learning Strategy + Design and implement a tiered AI learning framework (Foundational u2192 Proficient u2192 Advanced) tailored to different audiences (Retail Associates, Corporate Functions, HR teams, Leaders). + Use non-traditional, scalable learning approaches: microlearning, embedded learning in tools (e.g., M365 Copilot), AI practice labs, prompt libraries, and peer learning networks. + Define skills benchmarks and learning paths; measure adoption and proficiency progress. + Partner with the cross functional AI Enablement Team, Learning, Technology and others to ensure accessibility, governance, and continuous iteration as AI evolves. AI Guidance & HR Enablement + Act as a trusted advisor on AI-related initiatives across HR; sharing insights, best practices, and helping teams think through opportunities and risks. + Help establish practical guardrails for responsible AI use (privacy, bias mitigation, compliance) based on Nordstromu2019s current policies and practices, in partnership with Legal, Technology, and Talent Enablement & Culture teams. + Support the vendor strategy, selection and management for AI enablement and learning in partnership with key stakeholders. + Develop and identify use cases to support adoption of AI and the learning content to support and drive change. Future of Work & Org Design + Contribute to scenario planning and workforce modeling to understand AIu2019s impact on roles, skills, and structures. + Support updates to job architecture and capability frameworks to reflect AI-enabled work. + Assist with change management strategies and leadership enablement to drive adoption and cultural readiness. + Support upskilling of HRBPs in the areas of org design and workforce planning considering AI implications. You own this if you haveu2026 + 8+ years of experience in Program Management, Learning & Development, HR Technology, or related fields. + Experience designing enterprise learning programs and driving adoption at scale. + Strong AI literacy (LLMs, prompt design, use case identification) and familiarity with tools like M365 Copilot, Claude, etc. Ability to grasp new tools and technology quickly. + Familiarity with workforce planning, skills frameworks, and change management. + Ability to work across multiple HR domains and connect ideas into actionable plans. + Excellent stakeholder management and communication skills. + Experience in retail or consumer industries highly preferred Location: This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and be located within a commutable distance of the Nordstrom corporate offices in Seattle, WA Weu2019ve got you coveredu2026 Our employees are our most important asset and thatu2019s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. Itu2019s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQu2019s ( for relevant information and guidelines. u00a9 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $126,500.00 - $210,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: About Us Weu2019re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation weu2019re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether youu2019re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWeu2019re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on Join us

Created: 2026-01-29