Project Manager

Description As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of whatu2019s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. Weu2019re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything u2013 our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. Weu2019re doers, looking for doers who do the right thing. Roll-up your sleeves thought leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience youu2019ve been searching for? Letu2019s partner. Together, we can accomplish amazing things. Hereu2019s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview We are seeking a dedicated Field Service Manager to lead our managed services operations primarily from our client's premises. The role demands a comprehensive understanding of contractual commitments, mastery in reporting to those metrics, and the expertise to craft and deliver insightful presentations to the client. Outstanding communication skills are essential, given the on-site nature of the role. Strong background in Field Services, Desktop Support is required in addition to having previous asset management and/or imaging and development experience. High visibility and interaction with the user community including daily IT rounding of clinical and administrative areas working directly with area leaders. Primary Responsibilities: u2022Service-Now or a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Service-Now, leveraging its capabilities for ticketing, task management, knowledge, and reporting. The ability to extract, analyze, and present insights from Service-Now data is crucial. u2022 Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations. Expertly construct and present data-driven reports, emphasizing transparency. Craft these metrics to narrate an impactful story, drawing attention and fostering awareness for internal teams. When interfacing with the customer, highlight factors that directly affect end-user satisfaction. Provide a story-driven overview that pinpoints areas of excellence and those needing improvement, underscoring financial implications tied to the data. u2022 Recruitment & Team Building: Lead the hiring process for the Field Service team(s). Seek candidates aligning with our values and objectives, assessing technical and interpersonal aptitudes. u2022 Discipline & Personnel Management: Serve as the primary executor of our established progressive discipline system, fostering the growth of team members. This includes initiative-taking identification and management of performance issues, coupled with guidance, support, and corrective measures. u2022 Stakeholder Relations: Forge robust relationships with clients, addressing their evolving needs and regularly seeking feedback for continuous improvement. u2022 Team Guidance: Inspire and nurture the on-site team, conducting performance assessments and setting growth-oriented objectives. u2022 On-Site Commitment: Maintain a consistent presence on site, on premise at the client location(s). u2022 Understanding TEKsystems Offerings: Possess a deep understanding of TEKsystems' additional service offerings. This knowledge is pivotal for the role's core responsibilities and for providing consultative advice to the client. When the customer explores options to outsource, build, innovate, or expand their environment, the manager's expertise in our offerings can guide decisions and foster further engagement. u2022 Internal Collaboration & TEKsystems Familiarity: Cultivate and nurture relationships within TEKsystems, spanning various departments and teams. A thorough comprehension of our internal processes, functions, and corporate culture is vital. This internal cohesion promotes seamless service delivery and underpins the manager's role as the linchpin between the client and our organization, ensuring consistent, high-quality outcomes. Desktop Services Management: Manage a cohesive team of Field Service Technicians. Oversee the staffing and operations of walk-up assistance and tickets escalated through the process across these locations, ensuring end users receive immediate and proficient assistance. Ensure consistent support coverage during operational hours. Address special requests and support needs that may arise outside of these standard hours, coordinating with the team to ensure end-user requirements are met across all locations. Lead and optimize the Asset management team, who manages the majority of the IT assets, images, deploys, recovery, and e-waste. Skills Project management, Agile, Implementation, Field services, Program management, Support, field service Top Skills Details Project management,Agile,Implementation,Field services Additional Skills & Qualifications . Experience Level Expert Level Job Type & Location This is a Permanent position based out of Chicago, IL. Pay and Benefits The pay range for this position is $105000.00 - $150000.00/yr. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life and AD&D for employee and dependents) u2022 Short and Long-Term Disability u2022 Health Spending Account (HSA) u2022 Transportation Benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL. Application Deadline This position is anticipated to close on Feb 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-01-29