Chief Transformation Officer (Dept. Deputy Director) (...

Chief Transformation Officer (Dept. Deputy Director) (Technology) (U) (Vacancy) (Extended) Print ( Apply ufeff Chief Transformation Officer (Dept. Deputy Director) (Technology) (U) (Vacancy) (Extended) Salary $65.63 - $109.36 Hourly Location Varies by position Job Type Full-time Job Number 25-0050-V1 Department 47 Department of Technology Division Office of the Technology Director Opening Date 12/08/2025 Closing Date 3/31/2026 11:59 PM Eastern + Description + Benefits Definition Position Overview: The Chief Transformation Officer (CTxO) is a senior executive leader responsible for driving enterprise-wide transformation, elevating IT service maturity, and modernizing technology operations across city government and within DOT. Reporting to the Chief Technology Officer (CTO), the CTxO will lead initiatives that optimize people, processes, and technology to achieve operational excellence, enhance cybersecurity, and foster a culture of innovation and continuous improvement. Government experience preferred. A person who has been selected by an appointing authority in accordance with the Columbus City Charter, Section 148(1) is said to have received an unclassified appointment. Those individuals receiving unclassified appointments serve at the pleasure of their appointing authority and may be terminated from employment at any time. Please contact the Civil Service Commission if you would like additional information regarding this process. ________________________________________ Core Responsibilities: Strategic Leadership & Change Management u2022 Develop and lead a comprehensive transformation strategy aligned with city-wide objectives. u2022 Oversee enterprise-wide change initiatives to improve service delivery, efficiency, and innovation. u2022 Champion cultural change, engaging stakeholders at all levels and driving adoption of new ways of working. IT Service Management & Process Optimization u2022 Implement ITSM best practices (e.g., ITIL) to standardize and scale operations. u2022 Define and track KPIs to measure progress and impact of transformation efforts. People & Organizational Development u2022 Promote a high-performance culture rooted in accountability, collaboration, and innovation. u2022 Lead training, development, and change enablement efforts to build team capabilities. Technology Modernization u2022 Evaluate and modernize technology infrastructure to support automation, efficiency, and growth. u2022 Ensure alignment of tech investments with strategic goals and cybersecurity standards. Cybersecurity Leadership u2022 Strengthen cybersecurity posture through robust frameworks, compliance, and risk mitigation strategies. u2022 Collaborate with IT leaders to manage threats and respond to incidents effectively. Governance & Performance Management u2022 Lead enterprise IT governance and portfolio management, ensuring value realization from investments. u2022 Establish frameworks for performance tracking, decision-making, and continuous optimization. Communication & Stakeholder Engagement u2022 Develop and execute clear communication strategies across departments. u2022 Facilitate transparency and alignment through regular updates, meetings, and feedback methods. Financial Oversight & Team Leadership u2022 Manage transformation budgets and ensure ROI through data-driven prioritization. u2022 Build and lead a high-performing team of project managers, analysts, and consultants. ________________________________________ Qualifications: u2022 Education: Bacheloru2019s in IT, Business, or Public Administration; masteru2019s preferred. u2022 Experience: Ten years of demonstrated success leading large-scale IT and organizational transformations, with expertise in ITSM and cybersecurity. u2022 Certifications: Preferred u2013 ITIL, PMP, PROSCI, CISA, CISSP. ________________________________________ Key Skills: u2022 Strategic leadership, change management, and stakeholder engagement. u2022 Deep knowledge of ITSM, cybersecurity, and process improvement. u2022 Strong communication, analytical, and decision-making abilities. u2022 High emotional intelligence and ability to navigate complex environments. ________________________________________ Reporting & Environment: Reports to the CTO and collaborates with senior city leadership. Occasional travel and adaptability to dynamic priorities are required. The CTxO is expected to model excellence, resilience, and innovation. Under administrative direction, is responsible for serving as the Technology Director/CIO (U) in his or her absence and for assisting in the overall operations and administrative management of the Department of Technology; performs in related duties are required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) Directs the activities of the Department of Technologyu2019s infrastructure and technical groups including contracts, legislation, and requests for proposals; Serves as an advisor to the director on information technologies; Assists the Chief Information Officer in establishing Citywide information systems policies and standards; Develops, coordinates, and implements departmentu2019s Chargeback Model as it relates to the Service Catalog; Serves as the Citywide contact as it relates to infrastructure, technical support, and the billing model; Serves as an advisor to the director on activities or functions related to asset management; Facilitates the development and maintenance of the Cityu2019s information systems and promotes the use of appropriate technologies to facilitate efficient and effective service delivery; Assists the director in coordinating technology policies and initiatives across departments and with other governmental entities; Participates in the formulation and implementation of rules, regulations, and policies; Develops and coordinates special projects or programs initiated by the department; Assists in the preparation of the departmental budget; Keeps the director informed on a timely basis of all situations that could affect the accomplishments of departmental goals and objectives. Test/Job Contact Information Recruitment #: 25-0050-V1 Employment Type: Full-Time (Regular) Should you have questions regarding this vacancy, please contact: Kimberly Hetterscheidt Department of Technology Office of the Technology Director 1111 E Broad St. Columbus, Ohio 43205 P: (614) 645- 0367 E: The City of Columbus is an Equal Opportunity Employer The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following: + Medical + Dental + Vision + Short-term Disability + Life Insurance + Wellness Program + Tuition Reimbursement Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information. Employer City of Columbus Address 77 N. Front Street, Suite 330 Columbus, Ohio, 43215 Phone (614) 645-8301 Website Apply Please verify your email addressVerify Email

Created: 2026-01-29