Manager of First Impressions - Potential for Hybrid ...

Discover a Career That Empowers You u2014 Join HUB International At HUB International, weu2019re more than just an insurance brokerage firm u2014 weu2019re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we donu2019t stop there u2014 we also invest deeply in our people. Here, your career is in your hands. Youu2019ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, youu2019ll be backed by the strength of a global firm and the heart of a regional team. As one of the worldu2019s largest insurance brokers u2014 and a proud _Stevie Award-winning workplace_ u2014 HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Letu2019s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits u2014 HUB is the place for you. We currently have an opportunity for a Manager of First Impressions to join the Mid-Atlantic team. The Manager of First Impressions serves as the emissary of our regional culture, ensuring every interaction, whether in person, by phone, or in our shared spaces, reflects our commitment to professionalism and engagement. This unique role combines oversight of front-of-house operations across the region, executive support for the leadership team, and ownership of employee engagement events that bring our teams together. This is not a traditional administrative position. The Manager of First Impressions shapes how our people and clients experience our organization from the very first moment of contact. If you thrive on making others feel welcome, take pride in operational excellence, and enjoy creating memorable experiences, we'd love to hear from you. Job Responsibilities: Front-of-House Operations & Team Leadership + Manage the centralized Reception Team and internal call center staff; provide day-to-day guidance and support across the region + Establish and maintain consistent service standards, greeting protocols, and phone handling procedures across all locations + Coordinate coverage schedules to ensure seamless front desk and call center operations + Serve as the primary point of contact for facilities-related needs in conference rooms and reception areas, including scheduling systems, presentation equipment, and room readiness + Manage mail distribution workflows, including scanning documents into the agency management system, and routing to client service personnel/teams + Coordinate vendor relationships for office services including shipping, shredding, postage, and office supplies + Onboard, train, and mentor front-of-house team members; provide performance feedback and support professional development Executive Support + Manage complex calendars for members of the regional executive team, including scheduling meetings, resolving conflicts, and anticipating needs + Coordinate travel arrangements, including itineraries, accommodations, and expense processing + Plan and coordinate execution of regional executive meetings + Prepare materials for executive meetings + Handle confidential correspondence with discretion + Serve as a liaison between executives and internal/external stakeholders Employee Engagement & Events + Plan, coordinate, and execute regional employee events including holiday celebrations, team-building activities, recognition programs, and milestone celebrations + Manage event logistics including venue selection, catering, invitations, and budgets + Lead the regional FUN Committee and identify opportunities to enhance workplace culture and team morale through creative, engaging events and initiatives. + Partner with HR and leadership to align events with organizational goals and values General Responsibilities + Attend and complete required training sessions and assignments + Establish and maintain effective professional relationships with colleagues at all organizational levels + Communicate clearly and professionally with internal and external stakeholders + Adhere to all organizational policies, procedures, and regulations + Complete other duties and projects as assigned Qualifications: Required: + High school diploma or GED equivalent required; Bacheloru2019s degree in Business or similar equivalent experience preferred + Demonstrated experience in office administration, executive support, or hospitality/front-of-house operations + Proven ability to lead, coach, and coordinate the work of others in a multi-location environment + Strong organizational skills with the ability to manage competing priorities and meet deadlines + Excellent interpersonal and communication skillsu2014written and verbal + High level of professionalism, discretion, and judgment when handling confidential information + Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) + Periodic travel to regional office locations Preferred: + Experience planning corporate events or employee engagement programming + Familiarity with calendar/scheduling tools, travel booking platforms, and expense management systems + Background in insurance, financial services, or professional services environments What We Offer You: At HUB International, weu2019re invested in your success u2014 both inside and outside of work. Our benefits are designed to support your well-being, empower your growth, and set you up for a secure future. From comprehensive health coverage to resources that promote work-life balance, weu2019ve got you covered. We believe in continuous learning and career momentum. Whether you're just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you thrive. When you grow, we grow Benefits you may enjoy working at HUB International Mid-Atlantic, Inc: + Medical, Dental, Vision and Prescription Drug Coverage + Health Plan Reimbursement Program + Health Savings Account (HSA) + 401(k) Savings Plan + Employee Assistance Program (EAP) + Comprehensive Wellness Program + Flexible Spending Accounts (FSAs) + Life and Disability Plans + Long-Term Care + Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more + Low-Cost Loan Program and Student Loan Resources + Vacation, Holiday, Sick, and Personal Time Off + Comprehensive Onboarding + Continuing Education + Flexible Work Arrangements + Dress for Your Day Dress-Code Culture & Belonging Employee Networks: At HUB, inclusion isnu2019t just a core value u2014 itu2019s a shared commitment. Weu2019re building a workplace where every voice is heard, every person is respected, and everyone can show up as their authentic self. One of the easiest ways to get involved is by joining one of our Culture & Belonging Employee Networks u2014 communities where connection, support, and impact come to life. Currently we have the following networks: + HUB Women Network + HUB Black Inclusion Network + Asian Pacific Islander Network + Hispanic Network + HUB Young Professional Enrichment (HYPE) + Indigenous Network + Pride Network + Military Veterans/Military Spouses & Families Network Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy: + Talent u2013 the attraction, recruitment, and hiring of the best diverse talent; + Culture u2013 creating a culture of Inclusion and Belonging; and + Community u2013 having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy. _The expected salary range for this position is $55,000 to $70,000 and will be impacted by factors such as the successful candidateu2019s skills, experience and working location, as well as the specific positionu2019s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions._ Apply today LI-AM Department Office Administration & Clerical Required Experience: 2-5 years of relevant experience Required Travel: Up to 25% Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program ( We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Created: 2026-01-29