Operations Senior Analyst - AML Specialty Operations: ...

Operations Senior Analyst - AML Specialty Operations: Bilingual, Portuguese or Spanish Required Charlotte, North Carolina To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge ( Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammatesu2019 physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Responsibilities: + Maintains accuracy of client portfolio using internal and external comparison tools + Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling + Explores methods to enhance processes, further reduce risks, and boost client experience + Partners with colleagues on the trade and sales support teams, as well as external agents + Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting + Escalates potential risks and exposures to manager in a timely manner + Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions Required Qualifications: + Microsoft Excel experience Desired Qualifications: + Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access + Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings + Associateu2019s Degree or higher with a major in business, finance, accounting, economics or a related field + Experience in the financial services industryu200b Skills: + Attention to Detail + Critical Thinking + Data Collection and Entry + Recording/Organizing Information + Research + Fraud Management + Interpret Relevant Laws, Rules, and Regulations + Problem Solving + Quality Assurance + Risk Management + Adaptability + Customer and Client Focus + Prioritization + Result Orientation + Written Communications Line of Business Job Description Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available. Primary responsibilities of the Refresh Analyst will include: + Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines + Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. + Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements + Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met + Ensure all jurisdictional regulatory requirements related to KYC are adhered to + Support business with KYC related queries and requests + Participate in remediation, internal/external Audits Responsibilities: + Maintains accuracy of client portfolio using internal and external comparison tools + Performs research and conducts moderately complex analyses using established techniques; including transactions that require special handling and/or exception handling + Explores methods to enhance processes, further reduce risks and boost client experience + Partners with colleagues on the trade and sales support teams, as well as external agents + Creates reports; may liaise with internal partners to ensure proper client reporting and assist with regulatory reporting + Escalates potential risks and exposures to manager in a timely manner + May assist in ad-hoc projects, new processes or initiatives requiring coordination among subject matter experts representing multiple product areas or functions Required Skills: + Bilingual u2013 Portuguese or Spanish Required + Two or more years of financial services experience + Excellent verbal and written communications skills + Experience performing in a process-oriented production environment that changes periodically + Familiar with MS Office Suite (Excel/Word/Outlook/Access) + Customer Focus + Relationship Building + Time Management + Problem Solving + Strategic Thinking Proven ability to: + Work in a team environment + Organize work, prioritize tasks and handle multiple assignments simultaneously + Successfully meet tight deadlines while ensuring data accuracy and integrity + Work and execute with minimal supervision or remote management Preferred Skills: + Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required + College degree (Associates or higher) or comparable work experience Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your

Created: 2026-01-29