Technical / Deskside Support IV (Contractor)

Description Technical / Deskside Support IV u2013 Contractor (Onsite, Austin, TX) Service Type: Temporary Contract (52 Weeks) Schedule: Mondayu2013Friday, 8:00 a.m.u20135:00 p.m. CST Location: Onsite in Austin, TX (5 days per week) Position Overview We are seeking an experienced Technical / Deskside Support IV professional to provide highu2011level deskside and endu2011user support in a dynamic, highly interactive office environment. The successful candidate will support a wide range of technologies including laptops, desktops, Apple devices, mobile devices, printers, Office 365 applications, collaboration tools, and approved thirdu2011party software. This role requires a polished communicator with strong customer service skills, the ability to work independently as the sole onsite technician, and the flexibility to integrate smoothly into a collaborative, friendly office culture. You will initially be paired with a seasoned technician for training. Key Responsibilities + Install, maintain, service, and repair deskside computer systems, peripherals, and legacy hardware/software. + Provide onsite troubleshooting for PCs, Macs, mobile devices, printers, and approved software applications. + Support endu2011user tickets originating from calls, walku2011ups, and escalations from the helpdesk and ticketing system. + Install and maintain PCs, servers, networks, peripherals, and associated software. + Support enterprise hardware including servers, storage systems, networking equipment, and telecommunications systems. + Perform IMAC activities (Installs, Moves, Adds, Changes). + Test and certify PCs, networks, servers, and client-approved applications. + Provide preventative maintenance guidance to end users. + Maintain understanding of internal service solutions and follow clientu2011specific procedures. + Support Office 365, SharePoint, OneDrive, WebEx, MS Teams Rooms, and various thirdu2011party tools. + Assist with basic network troubleshooting and Audio/Visual issues in meeting rooms. + Provide professional, customer-focused communication and follow-up. + May lead or direct others; may support small project initiatives. Requirements Required Experience & Technical Skills + Expertise in Windows 10 and Windows 11. + Strong experience supporting Dell laptops and hardware. + Proficiency with Mac OS and Apple devices (heavy Mac environment). + Strong troubleshooting skills for software, hardware, and peripherals. + Experience supporting: + Office 365 Suite + SharePoint & OneDrive + WebEx + iPhones, tablets, printers + Proficiency navigating InTune and Jamf (MDM tools). + Ability to navigate and understand Azure logs. + Basic to intermediate network troubleshooting skills. + Ability to support MS Teams Rooms and resolve Audio/Visual issues. + Knowledge of Microsoft/Linux/Unix operating systems. + Understanding of network protocols, internetworking, and server/storage systems. + Ability to work independently and manage workload effectively. + Strong analytical, verbal, written, and interpersonal communication skills. + Detailu2011oriented with a high degree of professionalism. u2022Preferred Certifications (Not Required) + Microsoft certifications (MCP, MCDST, MCSE) + CompTIA (A+, Network+, etc.) + OEM certifications: HP, Dell, Toshiba, IBM + Additional vendor certifications such as EMC, Cisco Work Environment + Fastu2011paced, highu2011volume environment (100u2013200 tickets/day shared across ~40 team members). + Highly collaborative, friendly office cultureu2014requires strong interpersonal skills and an outgoing, professional demeanor. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-29