Associate Administrator, Ambulatory Services - ...

This position is responsible for the effective operations of Ambulatory Clinic services across Keck Medicine of USC. This position has responsibility for the administrative, business process and design, and clinical management/delivery of the Ambulatory services. This position also leads the planning of strategy for expansion and delivery of high-quality ambulatory clinic services. This position is responsible in delivering services that add value and integrates ambulatory services with the organization's strategic, business and operational goals and objectives. This position will assess, plan, implement and evaluate all aspects of the ambulatory clinic service programs and ensure their financial viability, quality of service, efficient and effective operation. The Associate Administrator is responsible for ensuring consistency and accountability for the delivery of quality services and operational management of assigned area(s). The job encompasses integration, facilitation and coordination of the leadership, management, and operational services. This individual serves as a professional role model, leader, mentor and resource of the support services team. Consistently ensures that staff possesses knowledge and skills necessary to provide appropriate services to meet the support services' needs of USC Care satellite clinics and Keck Medicine of USC. The individual must consistently support the mission and values of the organization, and acts as a role model relative to the Hospitals. Advanced operational and managerial knowledge and experience in support services clinical administration.Essential Duties: + Operations, Growth and Maagement: u25e6 Responsible for providing business process improvement and standardization for all off-site ambulatory care clinics for Keck Medicine of USC. u25e6 Responsible for managing and collaborating in the business development activities in the Ambulatory Clinic Services including hospital collaborations, physician outreach, continuing medical education programs and community outreach. Oversees existing and potential joint ventures or partnerships within the service line. u25e6 Works collaboratively with internal and external partners to assure the engagement of key services/initiatives into the ambulatory clinic service programs, and to ensure outstanding patient care and service. u25e6 Works with the Health System leaders to develop and implement marketing and outreach programs to enhance ambulatory services. u25e6 Identify market and customer requirements for the Service Line. u25e6 Develops quantifiable metrics to measure progress/success. u25e6 Sets the direction for the service line with defined measurements and provides frameworks for staff to meet goals. u25e6 Reviews, modifies and updates plans as necessary on a quarterly basis. u25e6 Work with Practice Director/Manager indetermining staffing levels. Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines. Provide support to operations surrouding the marketing and communication efforts. u25e6 Assure Call Center is notified of new or moved practice, advise ambulatory services team of reminder call activities and Press Ganey participation. u25e6 Work with Marketing on community announcement, patient communication, advertisements, signage, letterhead, etc u25e6 Ensures that all operations within the scope or the position are carried out in an ethical, responsible manner. + Strategic Planning: u25e6 Develops specific strategic and marketing development plans of specified ambulatory clinic service line. u25e6 Develops actionable tactical work plans to grow service line. u25e6 Develops and implements the Ambulatory Services Program/ Service Line Dashboard and Strategic Plan. u25e6 Directly collaborate with Informatics in assessing and evaluation of all requested business process changes, provide analysis of workflow processes that improve outcomes and/or throughput. u25e6 Collaborate with all areas that interface with the ambulatory clinics such as Patient Access, CBO, USC Care, Information Systems, HR and other operating teams to ensure optimum workflow standardization and cohesiveness in all processes. + Human Resources: u25e6 Work with Practice Director/Manager indetermining staffing levels. Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines. u25e6 Oversee the educational needs of the clinics, setting up ongoing education of all policies, procedures and processes for all clinic operations. u25e6 Assist in meeting and /or exceeding all governmental regulations regarding clinic set up and operations. Maintains established policies and procedures, objectives, quality assurance program, safety standards, DHS standards and Title 22 standards. u25e6 Support in the design and implementation in Ambulatory Education training team to create a successful educational onboarding and continuing education program. u25e6 Recommend educational needs that gear towards overall standardization that includes the Keck Medicine of USC strategic plan. + Financial and Revenue Cycle: u25e6 Establishes the operating budgets for the various departments and monitor performance against budgets. u25e6 Collaborate with the following Executives and Team to: u25aa Chief Ambulatory Officer and CFO of Ambulatory to support pro-forma and project budget. u25aa Finance team in setting up cost center and revenue codes. u25aa Practice manager/director to develo E&Mu2019s and/or CDMu2019s codes for practice. u25aa Ambulatory Front End Revenue Manager to assure point of service collections is set up through contracted armor car service, credit card machine, , Cerner, and GE and staff are trained approriately. u25aa Contracting department in determining applicable payer contracts, rates, etc + Regulatory/Compliance/Licensing: u25e6 Align business processes and all education training with all regulatory compliance requirements such as JACHO, CMS, and ACR regulatory bodies to meet and exceed requirements. u25e6 Ensure all results from any audit process have are addressed, training created and efficiencies are evaluated to exceed operational goals from audit. u25e6 Assist in any onsite audit processes. u25e6 Work closely with Quality, Compliance and Executive Management to ensure that policies, programs and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and laws and regulations. u25e6 Work with Nurse Executive to assure clinical services are appropriate, staff are compentent to provide services and practice has been reviewed by appropriate internal and external regulatory groups + Systems/IT/Applications: u25e6 Collaborate with the information systems team relative to Cerner/GECB build for location and clinical builds, infrastructure/computer support, network/circuit installation, and phone systems set up including hardware devices. u25e6 Work with IT partners in equipment placement, phone/voicemail training of staff and physicians, and manage existing capital equipment in the database. u25e6 Work with Director/manager of practice and ambulatory informaticist in development of physicians schedules. + Performs other duties as assigned. Required Qualifications: + Req Bacheloru2019s Degree Degree in Business Administration, Public Health, Health Administration, Nursing or related field. + In lieu of a bacheloru2019s degree, additional four (4) years of related experience is required as well as a Professional Healthcare Leadership Certification. + Req 5 years Experience in ambulatory care or healthcare setting or equivalent. + Req 5 years Management experience preferably in an outpatient operation in field of specialty. + Req Excellent people management skills; strong organizational skills. + Req Experience in creating business process improvement, standardization across multiple specialties. + Req Demonstrated project management experience in a health care setting. + Req Ability to measure and improve outcomes. + Req Familiarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groups. + Req Good decision-making skills; ability to bridge the gap between administrative demands, clinical needs and budgetary constraints. + Req Strong analytical skills + Req Excellent verbal, written communication and presentation skills. + Req Proficient in Microsoft office and relevant software applications. + Req Working knowledge of information technology and ability to project manage information systems team. + Req Expert analytical, organizational and problem recognition/avoidance/resolution skills. + Req Familiar with Hospital facilities and systems, healthcare strategic issues. Preferred Qualifications: + Pref Masteru2019s degree Degree in Business Administration, Public Health, Health Administration, Nursing or related field. + Pref Ability to work with vendors, physicians and staff. + Pref Familiar with capital planning or capital project management and/ or facilities management, planning and design principles, and construction delivery methods. + Pref Knowledge of relevant state and federal healthcare regulations. Required Licenses/Certifications: + Strategic Healthcare Leadership Certification Certification is required if there is no bacheloru2019s degree and must be obtained within one (1) year of hire or transfer. + Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The annual base salary range for this position is $205,712.00 - $339,425.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidateu2019s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Created: 2026-01-29