Enterprise Monitoring - LogicMonitor

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFGu2019s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organizationu2019s extensive global network. The Groupu2019s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. Role Description We are seeking a Monitoring Lead with advanced LogicMonitor expertise and proven ServiceNow experience to drive enterprise observability and ITSM best practices. In this role, you will lead initiatives to advance monitoring strategies, refine collector architecture, enhance alert correlation, and expand automation for scalability and performance. You will play a key role in optimizing enterprise LogicMonitor solutions, integrating with ITSM processes, and ensuring operational efficiency across cloud and on-prem environments. This position is critical to reducing alert noise, improving MTTR, and ensuring operational resilience across infrastructure, hybrid cloud, and on-prem environments. Success in this role requires strong leadership, problem-solving skills, and the ability to work independently in an agile environment while balancing multiple priorities. Role Objectives u2022 Monitoring Advancement: Optimize LogicMonitor configurations, improve alert correlation, and expand automation for scalability and performance. u2022 Dashboard Development: Build and optimize dashboards include capacity dashboards for service health, SLA performance, and compliance reporting. u2022 Governance & CMDB Alignment: Maintain accurate alert routing and CMDB hygiene; ensure seamless ServiceNow integration. u2022 Tool Rationalization: Lead retirement of legacy monitoring tools and maintain reconciliation between LogicMonitor and ServiceNow CMDB. u2022 Performance Analytics: Drive trend analysis, capacity forecasting, and risk scoring for change windows. u2022 Root Cause Analysis: Correlate metrics, logs, and changes to produce audit-ready incident timelines. u2022 ServiceNow Administration: Provide platform maintenance and support, resolve incidents and requests within SLAs, monitor performance, troubleshoot issues, and assist with bi-weekly deployments for bug fixes and enhancements. u2022 Cross-Functional Collaboration: Partner with ITSM leadership and business units to align monitoring strategies with ITIL best practices. Qualifications and Skills u2022 Bacheloru2019s degree in Computer Science or equivalent experience. u2022 5+ years of experience in IT infrastructure monitoring and observability. u2022 Advanced LogicMonitor expertise with at least 2 years hands-on experience (alert correlation, dashboards, custom Data Sources, automation). u2022 Minimum 2 years of hands-on ServiceNow Administration experience. u2022 Strong knowledge of ITIL Framework and best practices. u2022 Solid understanding of infrastructure, hybrid cloud platforms (Azure, AWS, GCP), and on-prem environments. u2022 Excellent communication and documentation skills for audit and leadership reporting. u2022 Ability to work independently, demonstrate leadership, and thrive in an agile environment. Certifications u2022 Preferred: LogicMonitor Certified Associate (LMCA), LogicMonitor Certified Professional (LMCP), ServiceNow Certified System Administrator (CSA) Preferred Skills u2022 Experience with LogicMonitor API and automation workflows. u2022 Familiarity with ServiceNow Performance Analytics and reporting. u2022 Scripting proficiency (Python, PowerShell) for automation and integrations. Additional Requirements SMBCu2019s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at , including Disability/veterans

Created: 2026-01-29