Deskside Support Analyst

Cognizant Technology Solutions is looking for a Desktop Support Analyst to join our dynamic team, collaborate with cross-functional teams to drive innovation and deliver impactful solutions that align with our companyu2019s goals. Cognizantu2019s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Desktop Support Analyst _ Applications will be accepted until Feb 28, 2026_ Location: Candidates will need to work 5 days a week from the Clientu2019s office in Montpelier, Vermont from Monday to Friday. Hybrid or remote work is not an option. Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship About this Team and Role Job Summary Join our dynamic team as a Onsite Desktop Technician where you will play a pivotal role in ensuring seamless desktop support operations. With a focus on providing top-notch technical solutions, you will ensure efficient and effective service delivery. This role requires 2-4 years of experience in desktop support with a commitment to excellence in a work-from-office environment. Responsibilities + The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations. + Strong technical knowledge of desktop operating systems and software applications + Experience providing deskside support to end-users in a corporate environment + Excellent communication and customer service skills + Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices + Familiarity with remote access tools and techniques + Experience working with Active Directory and other directory services + Ability to manage multiple priorities and work effectively under pressure + Willingness to work flexible hours, including evenings and weekends, as required. + Level 2 onsite or remote support for complex customer issues and requests + Lead deployment of software releases, system upgrades and patches on end user devices + Accountable for procurement and Asset management of end user devices + Leading activities like customer relocations and departmental infrastructure build out + Will analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution + Will triage issues such as physical layers, usernames and passwords + Will uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus + Will perform onsite installations or replacements of various hardware components and software repair + Will perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution Required Qualifications: 2-4 years of experience on + Active Directory + Win 10, Windows 11 & Macintosh OS + Intune / SCCM Tool + Beyond Trust + Logme In tools + Printers & Peripherals + Virtual Machines (Citrix / Azure Virtual Desktop) + Ticketing Tool Remedy / SNOW Salary and Other Compensation: The annual salary for the position depends on experience and other qualifications of the successful candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan #LI-SA1 Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable lawCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-01-29