Customer Services Specialist

About Us From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nationu2019s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance. Job Summary The Customer Service Representative provides primary/frontline telephone support for EMCOR Customer Solutions Center (CSC) contracted customers, vendors and technicians. This includes creating work orders and coordinating with necessary parties to effectively and efficiently resolve customer issues in ways that meet or exceed our customersu2019 expectations Essential Duties & Responsibilities Answer incoming telephone calls from business customers calling into our Customer Solutions Center (CSC). Use judgment and basic knowledge of facility maintenance (provided as part of the initial job training) to determine proper work order handling. This includes identifying the type of facility maintenance issue the caller is requesting and the service requirements to be provided for that type of issue. Create work orders from calls, and dispatch the work orders via email, web, or fax within specified timelines. Escalate and track high priority work orders according to account procedures. Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures for each customer. Coordinate with customers, vendors, facility managers, technicians and management to facilitate the flow of reactive maintenance work in customer facilities. Prioritize work to meet or exceed established performance standards. Provide work order follow-up and reporting as required. Additional duties as required or assigned. Qualifications Education (HS Diploma, Under/Graduate Degree, etc.) High school diploma, or equivalent years of customer service experience. Business Experience (prior years work/related experience) 2-3 years office-based customer service or call center experienced preferred. Basic Facilities Maintenance knowledge preferred. Licenses/Certifications Language Skills Technical Qualifications & Skills Strong computer and phone skills. Ability to use web-based computer applications and type with at least 90% accuracy. Excellent communication skills both written and verbal, and internal personal skills Able to manage telephone customer interactions and convey confidence while resolving the customeru2019s issues. Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism. Able to understand and accurately communicate customeru2019s needs, while demonstrating critical thinking and problem solving skills. Flexible availability to help staff our 24/7 operations. Able to thrive in a changing environment. (Every call is different and requires a unique and customized response from the CSR.) Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the customer. Knowledge of facility maintenance services a plus. Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORu2019s normal application process u2013 it is probably fraudulent. Geographic Disclosure #EFS Email a Friend Email a Friend Job Locations _US-AZ-Tempe_ ID _2026-47832_ Company _EMCOR Facilities Services, Inc._ Category _Maintenance_ Position Type _Full-Time_ Location Type _Hybrid_ Posted Date _6 hours ago_ _(1/27/2026 3:59 PM)_

Created: 2026-01-29