Digital Navigator

The Digital Navigator will work with Just A Start's residents toaddress their most urgent needs related to access to low-cost internetprograms, smartphone and computer use, navigating online platforms, andindividualized and group digital skills building. The Digital Navigatorwill also troubleshoot connectivity and device issues while developingand implementing beginner-level digital skills workshops. The DigitalNavigator's work is a key part of Just A Start's efforts to addressdigital equity. The Digital Navigator will work with Just A Start'sResident Services Coordinators to identify residents who requiretechnical support. The Digital Navigator will participate in shapingservice delivery and in evaluating success metrics. KEYRESPONSIBILITIES: Identify and assess individual residents digital needsbased on their stated goals. Agree on the goals of digital navigatorservices. Promptly respond to requests for assistance from residents.Assist residents in signing up with low-cost internet providers. Assistin troubleshooting connectivity issues in residents apartments whennecessary. Connect residents to free/low-cost computers, hot spots, orrelated equipment. Assist residents in setting up a computer, tablet, orother devices for home use. Assist residents in setting up smartphoneemail, voicemail, and other apps. Coach residents as necessary to usetheir home internet services in order to meet their internet usepriorities. This may include in-person, phone, and online interactions,as well as referral to sources of additional digital literacy skillstraining. Hold computer lab hours weekly in the Community Room at Just aStarts apartment building at 402 Rindge Avenue. Provide a 6-weekbeginner digital literacy workshop series each quarter. Keep up to dateon digital resources available to residents. Track individual residents?progress and types of requests, keep accurate and timely records inSalesforce, and report outcomes as required. Assist in evaluating andchanging the digital navigation program on an ongoing basis.QUALIFICATIONS: Skilled in hardware troubleshooting and in supportingtechnology users. Skilled in technology and digital communication tools,including text, voice, email, and video conferencing. Excellenttelephone, online, and in-person communication skills, including theability to establish trust with residents of varied educational andcultural backgrounds. Ability and desire to teach basic technologicalconcepts related to internet services, computers and devices, and commononline services and applications. Is patient and client-centered, anduses a strengths-based approach to teaching. Ability to creatively solveproblems, negotiate, and handle stressful situations in a positivemanner. Ability to provide excellent customer service, establishappropriate boundaries with residents, and demonstrate innovation andflexibility Ability to work within a team and with other providers.Ability to learn how to track work in Salesforce. Bilingual in Spanish,Haitian Creole, Bengali, Amharic, Chinese, or Hindi preferred. Hours andEmployment Term: This is a part-time role with an expected schedule of15-20 hours per week with 2-3 days in the office. The specific schedulewill be determined. This role is scheduled to conclude on December 31,2026.

Created: 2026-01-29