Event Services Manager

Additional Information Job Number 26208275 Job Category Event Management Location New Orleans Marriott, 555 Canal St, New Orleans, Louisiana, United States, 70130VIEW ON MAP (Orleans Marriott, 555 Canal St, New Orleans, Louisiana, United States, 70130) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $25.77-$31.25 per hour Bonus Eligible: Y JOB SUMMARY Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Event Services Operations u2022 Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard. u2022 Delegates tasks to ensure room sets are u201con timeu201d and meet Event Service Standards. u2022 Manages departmental inventories and assets including par levels and maintenance of equipment. u2022 Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). u2022 Ensures candy rotation on all meeting room sets (if applicable). u2022 Establishes consistent standards for regular meeting room sets and VIP meeting room sets. u2022 Conducts function room inspections prior to each function to ensure the room is set according to specifications. u2022 Maintains cleanliness and sanitation standards in all banquet operation areas. u2022 Coordinates routine maintenance to ensure a quality meeting facility. u2022 Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event. u2022 Coordinates the necessary departments to maintain the meeting room standards. u2022 Reviews the Diary weekly to ensure space maximization. u2022 Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Providing Exceptional Customer Service u2022 Makes presence known to customer at all times. u2022 Stays available to solve problems and/or suggest alternatives to previous arrangements. u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Responds to and handles guest problems and complaints. u2022 Empowers employees to provide excellent customer service. Conducting Human Resources Activities u2022 Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals. u2022 Ensures employees understand expectations and parameters. u2022 Attends and participates in all pertinent meetings. u2022 Leads shifts and actively participates in the servicing of events. u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. u2022 Conducts monthly department meetings with Event Service staff. u2022 Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-01-29