Systems Admin, Certinia

The Systems Administrator drives continuous improvement of platforms supporting Professional Services and Client Success. This role designs and builds scalable solutions according to best practices, manages the Salesforce Service Cloud and PSA roadmap, and ensures data integrity through effective administration and governance of these systems.Owns system build and configuration changes in Salesforce Service Cloud and Certinia (FKA FinancialForce) PSA, including (but not limited to): Flows, fields, page layouts, record types, custom settings, dashboards, reports, and moreServes as a subject-matter expert on Certinia (FKA FinancialForce) PSA and Service CloudOwns and executes the project creation process in Certinia PSAOwns and executes data maintenance activities within Certinia PSA and other systems to ensure accuracy and compliance with organizational standardsManages all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, installed package licenses, public groups, and more across systems utilized by Professional Services and Client Success teamsPerforms database maintenance tasks, including diagnostic tests and duplicate entry cleansingEvaluates and installs new releases, as well as providing training and supportImproves existing Salesforce Service Cloud and Certinia PSA instances and oversees ongoingperformance, maintenance, customization, and improvements of the Salesforce environmentConfigures and administers complex Salesforce environments and ensures smooth integration with other systemsDocuments processes, including error reports and changes to field history tables.Identifies and gathers requirements from users and stakeholders and translates them into custom workable solutions within the toolEffectively communicates, prioritizes, and manages all aspects of a project that impacts service team systemsPartners with stakeholders at all levels, with the ability to translate technical information, clearly explaining design options and their potential impactStays current on all system releases and works with the appropriate developer(s) to ensure system maintenance is up to date, and best practices are being properly followedMonitors user adoption and identifies new ways to engage end users and support end-user continued educationPartners with the Enablement team to develop training and create supporting training materialsStays up to date on Salesforce Sales Cloud, Service Cloud, Certinia PSA, and other relevant tools and integrations, and assists in implementing and documenting necessary process improvementsBachelor’s Degree in Computer Science or a business-related fieldSalesforce certified AdministratorExperience in performing system upgrades (i.e., Salesforce & Certinia PSA) and ensuring successful integrationKnowledge of Salesforce products and their functionalitiesProficiency in creating and managing user profiles, allocating roles, and managing accessKnowledge of importing data and generating reportsAbility to provide Salesforce training and end-user supportBase understanding of CPQ and Quote-to-Cash processesBase understanding of Service CloudCertinia PSA certifications (highly preferred)Deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrationsExperience partnering with a Services organization to support delivery, enablement, and process optimizationExperience designing, implementing, and supporting large-scale, complex Salesforce + PSA + Service Cloud solutions in a production environmentFamiliarity with PSA capabilities, including Project Management, Resource Management, Time & Expense, Billing, and Revenue RecognitionFamiliarity with Service Cloud capabilities includes case management and customer success managementMedical and Dental coverage available for employees, dependents, domestic partners, and spousesPaid Time Off - Flexible options plus 10 paid company holidays where available**All full-time positions are hybrid, with many eligible to be completely remoteFully Paid by Origami Risk - Vision insurance, Short & Long-Term Disability Insurance, and Basic Life InsuranceGenerous family leave options—including adoption and foster care placementsPre-Tax Savings Accounts - Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings AccountRetirement Savings - 401(k) with company match up to 4%Employee Assistance Program (EAP) - Confidential & Free support offered to colleagues facing personal or work-related complicationsEducation Assistance Program - to help colleagues pursue industry/role-specific certificationsWellness Benefits - reimbursement program to invest in healthy habits as well as support better colleague productivity and stress managementAdditional coverages available - Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage**Flexible PTO not available in California or the UKOrigami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions.Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends withorigamirisk.comortalent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email .

Created: 2026-01-30