Sr AI/ML Engineer (FTE Remote)

Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Hereu2019s what the opportunity supported through our TGS Talent Acquisition Team requires: The Sr Amazon Connect Engineer is a technical role responsible for designing, building, and maintaining cloud-based contact center solutions to support consulting and delivery projects or programs. This individual will work closely with architects and delivery teams to develop robust, secure, and scalable cloud contact center solutions on AWS that drive value for clients and align with enterprise modernization objectives. The role focuses on hands-on technical tasks and solution engineering, with few delivery support responsibilities. This role may require occasional travel, such as a kickoff week for a long engagement. Key Responsibilities u00b7 Receive requirements from architects and translate solution patterns into high-quality, maintainable code. u00b7 Implement a wide variety of cloud architectures using infrastructure as code. u00b7 Develop, test, and deploy modular accelerator code, where applicable, to streamline project implementation and enhance client value. u00b7 Integrate multichannel compatibility, security, networking, and observability features into each component as specified by solution designs. u00b7 Leverage GitHub Actions, CodePipeline, CodeBuild, and other automation tools to deploy complex cloud architectures efficiently. u00b7 Participate in code reviews and provide and incorporate feedback for continuous improvement. u00b7 Apply flexible application logic and feature enhancements to base patterns from open-source or internal repositories. u00b7 Create reusable components and patterns for future use. u00b7 Rapidly learn and apply new patterns and technologies to meet evolving solution requirements. u00b7 Assist less senior engineers in completing tasks, if the project requires it. Minimum Qualifications: u00b7 Bacheloru2019s degree in Computer Science, Engineering, or a related technical field (or equivalent experience). u00b7 5+ years of hands-on experience in cloud engineering or related technical roles. u00b7 5+ yearsu2019 experience working with AWS services, including Amazon Connect, compute, storage, networking, and security services. u00b7 Experience developing Connect flows for both fixed and data driven customer journeys. u00b7 Experience with Voice, Chat, and SMS channels in Connect. u00b7 Experience writing Lambdas for data access and Lex bots for both intent based and conversational AI flows. u00b7 Experience integrating the Connect CCP with third party systems via built in or custom integrations u00b7 Deep experience with infrastructure as code using Terraform or AWS CDK. u00b7 Strong scripting skills in Python and/or TypeScript. u00b7 Experience with source code management and CI/CD tools, preferably GitHub, GitHub Actions, CodePipeline, and CodeBuild. u00b7 Hands-on experience with AWS Lambda, RDS, DynamoDB, S3, and networking components. u00b7 Understanding of observability tools and implementing monitoring solutions in AWS environments. u00b7 Strong knowledge of IAM and security implementations in cloud environments. u00b7 Ability to quickly learn new technologies and apply them to real-world problems. u00b7 Excellent communication and collaboration skills for working with architects and other technical team members. u00b7 Associate level AWS certification (Solutions Architect, CloudOps Engineer, or Developer) Desired Qualifications u00b7 Masteru2019s degree in Computer Science, Engineering, or a related discipline. u00b7 4+ years of experience in cloud engineering or solution delivery. u00b7 Professional level AWS certification (Solutions Architect, DevOps Engineer, or specialty) u00b7 Experience implementing custom Amazon Connect integrations using the Connect Streams API u00b7 Experience integrating Amazon Connect with third party APIs for actions like Screen Pops and recording calls in ticketing systems u00b7 Experience creating custom Connect CCP integrations using CTI APIs u00b7 Demonstrated success in deploying secure, scalable, and highly available distributed systems. Skills Architecture, Cloud, google cloud, Design, Development, Professional services, artificial intelligence, machine learning, Gcp, Artificial intelligence software, docker, kubernetes Top Skills Details Architecture,Cloud,google cloud,Design,Development,Professional services,artificial intelligence,machine learning,Gcp,Artificial intelligence software Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Dallas, TX. Pay and Benefits The pay range for this position is $119800.00 - $179800.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life and AD&D for employee and dependents) u2022 Short and Long-Term Disability u2022 Health Spending Account (HSA) u2022 Transportation Benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-01-30