Contact Center Representative I

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2600 WESTHALL LN City: MAITLAND State: Florida Postal Code: 32751 Job Description: + Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. + Meets daily, weekly, and monthly qualitative and quantitative performance metrics. + Trains effectively in multiple and complex scheduling processes. + Accurately schedules patients for medical office visit appointments and hospital procedures. + Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Knowledge, Skills, and Abilities: u2022 Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required] u2022 Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required] u2022 Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required] u2022 Ability to deal with data that is of a sensitive and confidential nature. [Required] u2022 Ability to work independently and in a team environment. [Required] u2022 Displays professional interactions with all levels of internal and external patientsu2019/customers as demonstrated by work history and interview process. [Required] u2022 Excellent verbal and written communication skills. [Required] u2022 Knowledge of EHR. [Preferred] u2022 Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred] u2022 Must have knowledge of TJC requirements and local, state, and federal regulations. [Required] u2022 Call Center/Practice Telephonic Experience for In and Outbound calls. [Required] Education: u2022 High School Grad or Equiv [Required] Field of Study: u2022 N/A Work Experience: u2022 1+ experience as a lead role in a medical setting or other health care related role. [Preferred] u2022 1+ experience as a ma-c or licensed nurse. [Preferred] u2022 Experience in various clinical areas inpatient or outpatient practices [Preferred] Additional Information: u2022 N/A Licenses and Certifications: u2022 N/A Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $15.87 - $25.38 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Patient Experience Organization: AdventHealth Medical Group Central Florida North Schedule: Full time Shift: Day Req ID: 150827407

Created: 2026-01-30