Patient Experience Representative II

You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.FTE: 1.0, Shift: Day, Schedule: M-FMoran Prairie Internal Medicine is a high performing, high volume clinic that takes care of patients throughout the Spokane area. Located on upper South Hill, you can enjoy working in a newer facility that has free and ample parking and is across the street from many restaurants within walking distance if you need a quick afternoon pick me up. With outstanding leadership as well as experienced and friendly providers and staff, our clinic provides the amazing care to all of our patients If you have a desire to join a dynamic team that helps care for the community in Spokane, apply todayPosition SummaryThe Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.RequirementsHigh school graduate or equivalent education/work experienceAssociates degree preferredOne year of experience in the medical field, or 2 years of clerical experience in a non-medical fieldTwo years medical experience preferredAbout Rockwood ClinicMultiCare Rockwood Clinic is one of the region's largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.About the Spokane CommunitySpokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.Why MultiCare?Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 yearsGrowth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your futureWell-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in lifeLiving our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each otherBelonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valuedPacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday lifePay and Benefit ExpectationsWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.32 - $27.80 USD. However, pay is influenced by factors specific to applicants,

Created: 2026-01-30