Senior Manager Events and Catering

Additional Information Relocation Assistance Available Job Number 26008862 Job Category Event Management Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Dr, Nashville, Tennessee, United States, 37214VIEW ON MAP (Opryland Resort & Convention Center, 2800 Opryland Dr, Nashville, Tennessee, United States, 37214) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $85,000-$113,000 Annually Bonus Eligible: Y JOB SUMMARY Assists the Assistant Director of Catering by providing support to the operation of the catering department. Manages and coordinates catering activities and services to ensure the smooth execution of all conventions, functions and events requiring food and beverage services. Handles more complex groups, high touch groups and ongoing projects. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 yearsu2019 experience in the event management, food and beverage, or related professional area. OR u2022 Bacheloru2019s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 yearsu2019 experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Conference Operations u2022 Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). u2022 Applies knowledge of all laws as they relate to an event. u2022 Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction. u2022 Adheres to and reinforces all standards, policies, and procedures. u2022 Maintains established sanitation levels. u2022 Manages departmental inventories and maintains equipment. u2022 Schedules banquet service staff to forecast and service standards, while maximizing profits. u2022 Assists team in developing lasting relationships with groups to retain business and increase growth. u2022 Manages department controllable expenses to achieve or exceed budgeted goals. u2022 Verifies that all banquet event orders (BEOu2019s) are developed and distributed according to established guidelines. Participating in and Leading Conference Teams u2022 Sets goals and delegates tasks to improve staff performance. u2022 Applies knowledge of food and wine pairings and current trends in cuisine. u2022 Acts as a liaison to the kitchen staff. u2022 Leads shifts and actively participates in the servicing of conference events. Promoting and Providing Exceptional Customer Service u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Responds to and handles guest problems and complaints. u2022 Empowers employees to provide excellent customer service. u2022 Ensures employees understand expectations and parameters. u2022 Strives to improve service performance. u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. u2022 Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. u2022 Observes service behaviors of employees and provides feedback to individuals. u2022 Monitors progress and leads discussion with staff each period. u2022 Participates in the development and implementation of corrective action plans. u2022 Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-01-30