Service Operations Coordinator

JOB REQUIREMENTS: Current Employees: If you are currently employed atany of the Universities of Wisconsin, log in to Jobs Hub to applythrough the internal application process.Job Category:AcademicStaffEmployment Type:RegularJob Profile:Service Coordinator IJobSummary: Departmental Support (DS) is a group within the Division ofInformation Technology (DoIT) at the University of Wisconsin-Madison.Our team provides flexible and cost-effective IT support and servicesfor departments and organizations at UW-Madison. Our staff also supportshort and long-term technical projects to meet the diverse and growingneeds of campus. This position will report to the DS associate directorand will work as part of a cross functional team responsible for aservice called Departmental Tech Support (DTS). This service providesend user support to approximately 60 campus units and over 6000employees. The individual in this role is responsible for maintaininghigh quality service operations by ensuring that customers have frequentand accurate information through communications about items such as howa service is being delivered or what to expect with upcoming changes.These are often non-technical deliverables but data analysis skills areneeded to assess the effectiveness of the provided services throughmetrics. This position requires the establishment and fostering ofstrong customer relationships and requires a basic understanding of ITtechnologies. Applicants for this position will be considered forService Coordinator I and Service Coordinator II titles. The title isdetermined by the experience and qualifications of the finalist. Dutiesinclude: Engaging and communicating with customers on a regular basisMaintaining customer MOUs Coordinating the delivery of customerquarterly reporting Developing and maintaining service metricsMaintaining service level agreements (SLAs) Change Management and HelpDesk service coordination Maintaining service documentation Creating,maintaining and improving intake and service delivery processesEvaluating customer requests based on existing roadmap and strategicplanning efforts Writing and executing communication... For full infofollow application link. The University of Wisconsin-Madison is an EqualOpportunity and Affirmative Action Employer. Qualified applicants willreceive consideration for employment without regard to, including butnot limited to, race, color, religion, sex, sexual orientation, genderidentity, national origin, age, pregnancy, disability, or status as aprotected veteran and other bases as defined by federal regulations andUW System policies. We promote excellence through diversity andencourage all qualified individuals to apply. If you need to request anaccommodation because of a disability, you can find information abouthow to make a request at the following website:APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/165CF1A39AB94C56

Created: 2026-01-30