Senior Director Customer Service

JOB REQUIREMENTS: Dematic has an immediate need for a Sr. Director ofEngineering leading the Engineering function of the Modifications andUpgrades Business Unit for the United States. This role is part of theNorth America Lifecycle Solutions and Services team (commonly referredto as Aftermarket) that works to support our existing customer siteswith Modifications and Upgrades to their systems based on our expansivedomain knowledge to help improve their safety, lower their costs and bemore productive through all phases of the system's lifecycle. Becauseof the large installed base of Dematic equipment and the breadth ofsolutions portfolio that Dematic designs, manufactures and/orintegrates, this team executes many unique projects with many differentend customers from retail store distribution to food & beveragemanufacturers to e-commerce. Typical projects that our team executeswould include updating PLC controls, rebuilding linear sorters,replacing worn components on Automated Storage and Retrieval Systems, orexpanding the capacity of a shuttle system by adding aisles; workschedules are also highly variably with most onsite work happening overweekends and holidays around the clock to limit customer operationalimpact. The Sr. Director of Engineering manages a department ofapproximately 250 Mechanical, Controls and Software Engineers whichexecute projects to achieve goals for a safe work environment, best inclass customer satisfaction, outstanding employee experience andpredictable financial results. This role is responsible for roughly$400M of business across 400+ active projects and reports to the VicePresident of Modification and Upgrades. We offer: Career DevelopmentCompetitive Compensation and Benefits Pay Transparency GlobalOpportunities Learn More Here:This policyapplies to all terms and conditions of employment, including recruiting,hiring, placement, promotion, termination, layoff, recall, transfer,leaves of absence, compensation and training. The base pay range forthis role is estimated to be $175,000.00 to $250,000.00 at the time ofposting. Final compensation will be determined by various factors suchas work location, education, experience, knowledge, and skills. Tasksand Qualifications: Responsibilities Lead and coach a team ofengineering leaders and principal engineers, encouraging a culture ofinclusion and collaboration to deliver on goals. Drive the engineeringteam to deliver project scope by... For full info follow applicationlink. Dematic provides equal employment opportunities to all employeesand applicants for employment and prohibits discrimination andharassment of any type without regard to race, color, religion, age,sex, national origin, disability status, genetics, protected veteranstatus, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state or local laws. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B9668884CD284F18

Created: 2026-01-30