IT Analyst

Job Opportunity: IT Analyst with KPI Solutions in Cincinnati, OHu00a0 6-Month Contract with a Hybrid Scheduleu00a0 Do you thrive in a fast-paced IT environment where no two days are the same? Are you passionate about solving technical challenges and supporting teams nationwide? Do you enjoy keeping systems stable, secure, and running at their best? If you answer YES, this job is for youu00a0As the IT Analyst, you will have a critical role in provisioning, maintaining, and monitoring KPI's software, network, server, and endpoint environments. This role supports day-to-day IT operations while contributing to continuous improvement, security, and long-term IT strategy. Strong troubleshooting skills, professionalism, and a collaborative mindset are essential.Key Responsibilities:- Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.- Manage user accounts, access rights, system updates, patches, backups, and overall system performance.- Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.- Train users on IT policies, tools, and systems; create simple documentation and user guides.- Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes.- Collaborate with IT leadership and cross-functional teams; clearly communicate technical information to non-technical users.- Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.Skills & Experience- BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).- Strong technical troubleshooting skills across hardware, software, and networks.- Experience supporting users, managing tickets, and providing professional customer service.- Knowledge of Microsoft environments including Entra, Intune, and Autopilot (BIG plus).- Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful.- Strong organizational, communication, and documentation skills.- Ability to manage multiple priorities, stay calm under pressure, and maintain a positive

Created: 2026-01-30