Tier 1 Service Desk Support

Job Description Insight Global is seeking Tier 1 Level Service Desk Support for one of our top Banking clients in Des Moines, IA. The Service Desk Technician will be on a Service Desk Team. You will handle escalated or direct tickets, assists with Incident and Problem Management processes. Assist with monitoring Incidents/Requests and fix/triage the issue. Provide meeting setup assistance and executive level technical support. Implement hardware deployment and troubleshoot hardware issues. Coordinate software installation and removal/remediation, including vulnerabilities. Troubleshooting issues can include, but not limited to: password resets, account access, troubleshoot complex excel errors, phone set up, multifactor authentication, license registration, imaging, deployment, etc. You will also be responsible for communicating with all levels of users via deskside, phone, email, etc. Hourly rate for this position ranges between $22.00-$26.00 and is dependent on years of experience and skill set coming in with. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 Soft Skills of Hungry Humble and Smart. Excellent communication; experience with customer support. u2003u2022 1-3 years of experience with ticketing systems, Service Now preferred. u2003u2022 Bachelor's or Associates degree in computer science or equivalent work experience. u2003u2022 1-3 years of experience in help desk support or desktop support role. u2003u2022 Experience or knowledge of VMware products & Active Directory. u2003u2022 Proficient in Microsoft 365 products. u2022 Personal projects and self development; involvement in IT in their personal life. u2003u2022 Longevity & wanting growth in next role.

Created: 2026-01-30