Medical Support Assistant (Advanced)

Summary NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. This position is located at the Fargo VA and serves as a Medical Support Assistant (Advanced) in Surgery ICC, to include Desk 2B, Desk 2C, Desk 4C, and GI Suite. This incumbent's work impacts the administrative aspect of patient care. Responsibilities VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional Duties of this position include, but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient-aligned care team (PACT) or specialty clinic) to review clinic utilization by using various reports; enters appropriate information into the electronic record; performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Performs administrative follow-up actions and maintains appointment schedules for one or more outpatient clinics. Must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Notifies their supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Conducts daily review of active/pending consults, recall lists, AudioCare communication, and secure messaging for accuracy and disposition. Coordinates administrative services for Veterans, family members, caregivers, general public, administrative and clinical staff to ensure continuity of patient and outpatient care. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Veterans' Computerized Patient Record System (CPRS). Generates patient reports for validation and monitors activity in clinical areas to ensure consistent and accurate reporting. Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the

Created: 2026-01-30