Technical Support & Platform Specialist

Role DetailsLocation: San Pedro SulaWork Arrangement: HybridType of Support: Ominichannel (Email, chat, and phones)Contract Duration: PermanentTraining Schedule: Open to shifting schedules (subject to business requirements)Work Schedule: Monday - Friday, 9:00 am - 6:00 pm | Weekends off | Schedule will be affected by DSTExpected Start Date: February 26, 2026 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and lets build the future of customer experience together.Welcome to Crescendo. Welcome to whats next. The RoleWe are looking for a bright, articulate, and detail-oriented Technical Support / Platform Associate who is passionate about supporting digital products and ensuring smooth publishing and web platform operations. Youll play a key role in managing mobile application publishing, maintaining web platforms, and supporting internal teams with technical processes and documentation.The ideal candidate is process-driven, reliable, and proactive, with strong technical fundamentals and a customer-first mindset. Youll thrive in a fast-paced environment, adapt quickly to changing requirements, and take ownership of platform accuracy and performance. Your focus areas will include:Supporting mobile application publishing and maintenanceManaging and updating website platformsCreating and maintaining technical documentation and resourcesEnsuring compliance with platform requirements and best practices What Youll Do:Manage and support mobile application publishing processes, including Apple Developer and Google Play Console.Work with App Store Connect, DUNS resources, and related tools to ensure successful app submissions and updates.Build, update, and maintain websites across multiple platforms such as WordPress, Wix, Squarespace, and GoDaddy.Troubleshoot publishing, platform, and website issues, escalating when necessary.Create, update, and maintain documentation related to app publishing, website management, and internal processes.Stay current on platform updates, policy changes, and best practices.Collaborate cross-functionally to ensure timely releases and platform stability.Promote a detail-oriented and quality-driven approach to all technical tasks. What We Expect From You:Experience in publishing mobile applications using Apple Developer and Google Play Console.Familiarity with App Store Connect and DUNS resources.Hands-on experience building and maintaining websites on platforms such as WordPress, Wix, Squarespace, GoDaddy, or similar.Strong attention to detail and ability to follow structured processes.Excellent written and verbal communication skills.Strong time management skills with the ability to multitask and meet deadlines.Self-motivated, organized, and eager to learn new fortable working in a fast-paced, evolving environment.Strong problem-solving skills and sound judgment under pressure.Passion for delivering reliable, high-quality technical solutions. What Youll Get In Return:Be part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2026-02-02