GSOC Dispatch Specialist-On Call

Job Description:GardaWorld Security Services is Now Hiring a GSOC On Call Dispatch Officer!Ready to suit up as a GSOC On Call Dispatch Officer?What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.As a On Call Dispatch Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.What’s in it for you:Site Location: Richmond, VASet schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currentlyCompetitive hourly wage of $27.00/Hour(DailyPay is available for GardaWorld employees!)A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance optionsCareer growth opportunities at GardaWorldUniform provided at no costESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position.Other duties may be assignedSRO's will be assigned to train at 3 locations extending across the Greater Richmond area.Shifts of 8 - 12 hours Must be able to accept last-minute assignments due to call-offs or No Call No Shows Handle calls for service; intake of media and emergency callsComplete daily reporting; incident Report input and approvalNotification elevation, upon approval; mass notification/EverbridgeConduct travel security reviewsRed Tag/Hot Works reportingEnsure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring stationReceive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systemsProcess and evaluate information received from all available sources, and respond with the appropriate communication and dispatch proceduresCoordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Formal Education, Licenses, and Certifications Required:Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process.Must possess a high school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentType and Length of Specific Experience Required:Work experience must include of the following:Demonstrated analytic and critical thinking skills and ability to prepare reportsAbility to use logic and reasoning to reach conclusions and approaches to problem solvingDemonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)Ability to communicate effectively with IT and Security Systems professionalsDemonstrated ability to operate radio, telephone equipment and/or console monitorsAbility to adapt in a dynamic work environment while possibly working under pressureKnowledge and Skills Required:Proficient computer skills including Microsoft Office applicationsAbility to prioritize workload based on urgencyEffective oral and written communicationPlanning and organizingProficiency with Microsoft Office ApplicationsProblem solvingActive listeningAssess and evaluate situations effectivelySynthesize facts, concepts, principlesIdentify critical issues quickly and accuratelyCompile, sort, and interpret dataResearch, investigate, compile informationMediate conflict with tact, diplomacyWrite informatively, clearly, and accuratelyAdvanced CreativityMulti-taskingSetting and achieving goalsLogical/linear thinkingAttention to detailChoosing from/among alternativesOTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.Associate degree or higher in Criminal Justice, Communications, or related fieldVerifiable and successful security experienceProfessional training and/or education in one or more of the following:Customer serviceDispatch operationsSecurity and/or emergency servicesDocumented experience and competency in the following Security Software Systems:Access Control/ID systems (e.g., ProWatch)Alarm Receiving Automation software (e.g., Onyx Works)Incident Management and computer assisted dispatch softwareCCTV/Video Management systems (e.g., MaxPro)Mass Notification systems (specifically, Everbridge)Business Intelligence and Travel Tracking (e.g., iJet and NC4)Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environmentPHYSICAL REQUIREMENTS AND ENVIRONMENT:Environment: Office; minimal to no exposure to extreme temperatures is expectedMajor activity: Working on PC and using telephone/radio while sittingPhysical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reachingMust be able to submit to drug screening to the extent permissible by lawReasonable accommodations may be made to enable individuals with disabilities to perform essential functionsIf you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.Work today, get paid today, with DailyPay!GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again! DailyPay’s most used features include:PAY:Get instant access to your money as you earn itSAVE:Automatically save a portion of every paycheckBALANCE ALERTS:Track your real-time earnings & budget for upcoming bills or expenses116404

Created: 2026-02-02