Quality Improvement Coaching Specialist

Drive Innovation in Customer Service: Become a Quality Improvement Coaching Specialist !Are you a natural leader who thrives on helping others succeed? If so, we're looking for a forward-thinking Quality Improvement Coaching Specialist to join our team and empower customer service professionals to deliver exceptional, customer-centered support. When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 95 years. As a Quality Improvement Coaching Specialist, you’ll provide comprehensive and impactful coaching to representatives across the company to enhance skills that will drive employee development and elevate customer satisfaction, growth, and retention. By collaborating closely with Area, Region, and local Customer Service Center management to implement effective coaching strategies, you will effectively foster continuous improvement within the organization and help Suburban Propane maintain its longstanding culture of excellence!Provide coaching to representatives that is focused on ECE skills and the use of SMART goals to enhance employee development and improve customer satisfaction, growth, and retention.Collaborate with various levels of management to implement effective coaching strategies and drive continuous improvement efforts.Deliver constructive feedback to aid management in formulating performance improvement goals.Serve as a subject matter expert proficient in both Exceeding Customer Expectations and High-Performance Coaching programs, ensuring alignment with organizational goals and standards.Maintain detailed records of coaching sessions, evaluations, and recommendations for improvement.Identify and recommend strategic opportunities to elevate overall service and sales excellence.Provide regular reporting to communicate progress, trends, and opportunities at the Companywide, Region, and CSC levels.Why join the Suburban Propane team?Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:Medical, dental, and vision (eligibility after just 30 days of employment)Paid time off that increases with tenureA 401(k) with company match and immediate vestingA new employee training program and many opportunities for continued learning and career developmentDisability and life insuranceEmployee recognition programGenerous tuition assistance programPropane discounts, and more!For eligibility and a full list of our benefit offerings please visit: https:jobs.suburbanpropane.com/our-hiring-process/

Created: 2026-02-02