Plumbing Service Manager

The Plumbing Service Manager is primarily responsible for overseeing and managing field operations to increase business growth and improve service excellence. The Plumbing Service Manager will help to implement processes and practices across the organization that deliver consistent, exceptional services to clients, a best-in-class employment experience for our teams and grow the revenue and market share of the business.Essential FunctionsStrategically oversee departments’ performance to coach and support Managers and all reporting members for improvementLead and develop technicians on how to address member needs as well and provide industry leading customer service to our customersWork closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and proceduresMust address escalated customer issues and ensure effective and long-term problem resolutionMonitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectationsProvides regular feedback to Operation Manager on departments’ performanceProvides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced contentEnsures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessionsMaintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact withUpdates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publicationsMust be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditionsRequired Education and ExperienceAt least 5 years of Plumbing experience, 3 years minimum supervising plumbing teamExceptional customer service skillsAbility to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomesKeen ability to work accurately, efficiently, and manage multiple tasksProven ability to gain buy-in of teams to company values, safety procedures and overall policiesMust be familiar with using technology systems in an office environment.Excellent oral and written communication, interpersonal, and presentation skillsBenefits:Medical InsuranceDental InsuranceVision InsuranceLife InsurancePaid VacationPaid HolidaysProfit Sharing401(K) w/match

Created: 2026-02-02