Guest Services Associate

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.***Competitive Pay $15.00 - 20.14/hr!***Salary Disclosure StatementThe salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.Greet all visitors, vendors, and other staff members to the facilityGuide or direct all visitors to their proper locationExplain all Covid guidelines and procedures for entering the facilityAnswers incoming phone calls. Take messages or forward calls to voice mail systemSort, organize and forward all mail to appropriate staff and residentsMaintain visitor sign-in sheets on a daily basisWorks closely with the Dietary department to assist with meal notices team member lunch payments Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assignedHigh school diploma or equivalent requiredA minimum of at least 1 year of clerical or medical office experience requiredPrevious experience working in a skilled nursing facility or a medical facility a plusMust have a welcoming personality and a professional demeanorExceptional customer service skillsProven experience operating a multi-line phone systemMust be able to work independently or as part of a teamAbility to maintain professional working relationshipsHighly detailed and organized with the ability to multitaskEqual Opportunity EmployerFutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.

Created: 2026-02-02